Create DNS records at name.com for Office 365

If name.com is your DNS hosting provider, here’s how to set up your DNS records for Office 365:

If you’ve closed Office 365, start by gathering the information you need to create Office 365 DNS records.

 Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can take up to 72 hours for a changed record to propagate through the DNS system. If you’re having trouble adding DNS records, see Troubleshoot issues after changing your domain name or updating DNS records.

Find your DNS records at name.com

Use the steps in the following table to get to the right spot in the name.com website to edit your DNS records.

Task Action

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at Name.com and sign in.
  2. On the Account Dashboard page, in the My Domains section, find the domain you are changing, and then click the domain name.
  3. On the left side of the page, under Details, click DNS Records.
  4. On the Domain Name page, a warning may appear. If it does, click Manage DNS Anyway.

The DNS Records page opens.

Add records to configure your domain for Exchange Online

To add the three records at name.com that are required for email, use the steps in the following table.

Task Action

Add a mail exchanger record (MX record).

  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select MX.
  1. Copy the values from the MX row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:
  • Host: use the Host name value.
  • Answer: use the Points to address value.
  • TTL: select 1 hour (60).
  • Prio: use 0. For more information about priority, see What is MX priority?
  1. Click Add Record.

Remove any obsolete MX records.

If you have an old MX record for this domain that routes email to another location:

  1. Select the row for the obsolete record.
  2. Click Delete.

Add a CNAME record.

  1. In the Record Type drop-down list, select CNAME.
  1. Copy the values from the CNAME row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:
  • Host: use the Host name value.
  • Answer: use the Points to address value.
  • TTL: select 1 hour (60).
  1. Click Add Record.

Add a TXT record.

  1. In the Record Type drop-down list, select TXT.
  1. Copy the values from the TXT row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:
  • Host: use the TXT Name value.
  • Answer: use the TXT Value value.
  • TTL: select 1 hour (60).
  1. Click Add Record.

Add records to configure your domain for Lync Online

To add the four records at name.com that are required for Lync Online, use the steps in the following table.

Task Action

Add the first CNAME record for Lync Online.

  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select CNAME.
  • Copy the values from the first CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:
    • Host: use the Host name value.
    • Answer: use the Points to address value.
    • TTL: select 1 hour (60).
  1. Click Add Record.

Add the second CNAME record for Lync Online.

  1. In the Record Type drop-down list, select CNAME.
  • Copy the values from the first CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:
    • Host: use the Host name value.
    • Answer: use the Points to address value.
    • TTL: use the default value.
  1. Click Add Record.

Add the first SRV record.

  1. In the Record Type drop-down list, select SRV.
  • Copy the values from the first SRV row in the Lync Online section of the Office 365 Add DNS records page into the empty record:
    • Host : use the Host name value.
    • Answer
    • TTL: use the default value.
    • Prio: use the Priority value.
  1. Click Add Record.

Add the second SRV record.

  1. In the Record Type drop-down list, select SRV.
  • Copy the values from the second SRV row in the Lync Online section of the Office 365 Add DNS records page into the empty record:
    • Host : use the Host name value.
    • Answer
    • TTL: use the default value.
    • Prio
  1. Click Add Record.

Add records to configure your public website on SharePoint Online (if needed)

 Important    If you host your public website on Office 365, before making it available from your custom domain name, make sure you have finished creating your SharePoint Online public website and are ready to make it available to the public.

When you’re ready to create the CNAME record, use the following steps to add the record at name.com.

ShowFor Office 365 Enterprise or Office 365 Midsize Business

Get an overview of the process by reading the topic that applies to you:

Then, when you’re ready to create the required CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select CNAME.
  2. Add the required information in the empty record:
  • Host: use the name of your custom domain; for example, www.contoso.com.
  • Answer: use the target address value from the DNS Information page.
  • TTL: change this value to 1 hour (60).
  • Click Add Record.

ShowFor Office 365 Small Business

Get an overview of the process by reading Use a custom domain name for your Office 365 public website address.

When you’re ready to create the CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select CNAME.
  2. Add the required information in the empty record:
  • Host: use the name of your custom domain; for example, www.contoso.com.
  • Answer: use name.sharepoint.com.
    Name is the name of your custom domain, for example contoso.sharepoint.com.
  • TTL: change this value to 1 hour (60).
  1. Click Add Record.

Set up redirection so that people can get to your public website if they don’t type www

If you want people to be able to get to your public website without including www in the address, you can use the steps in the following table to set up redirection  at name.com. This maps the naked domain name, for example http://fourthcoffee.com, to the full domain name, for example http://www.fourthcoffee.com. For more information about redirection, see How can I make sure people can get to my website if they don’t type www?

Task Action
Select the domain.
  1. On the name.com website, sign in.

To sign in, see Find your DNS records at Name.com.

  1. At the top center of the page, click Account.
  2. On the My Account page, click the domain name that you’re redirecting.
Set up redirection.
  1. In the upper-right corner of the Domain Management page, click URL Forwarding.
  2. Enter the following:
  • Domain: leave this field blank to use the default value.
  • Title: use a descriptive word or title such as Main site.
  • URL: use your fully qualified domain name; for example, www.contoso.com.
  • Type: select 301 – Permanent Redirection.
  • Metatags: (optional)
  1. Click Add Forwarding.

Add an additional record that’s required for Office 365

To add the additional record at name.com that is required for Office 365, use the steps in the following table. Learn why this record is needed.

Task Action
Add the additional CNAME record for Office 365
  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select CNAME.
  2. Copy the values from the CNAME row in the Additional Office 365 records section of the Add DNS records page into the empty record:
  • Host: use the Host name value.
  • Answer: use the Points to address value.
  • TTL: leave this value set to 300.
  1. Click Add Record.

Add a record to verify that you own the domain, if you haven’t already

To add a record at name.com to verify your domain, use the steps in the following table.

 Note    This record is used only to verify that you own your domain; it doesn’t affect anything else.

Task Action

Gather information from Office 365.

  1. If you’re not signed in to Office 365, sign in to Office 365. In the header, go to Admin > Office 365, and then click Domains.
  1. If you haven’t yet added a domain, on the Domains page, click Add a domain, and follow the steps in the wizard. For more information about adding a domain, see Add your domain to Office 365.
  2. If you’ve already added a domain, on the Domains page, in the Status column for the domain that you are verifying, click Setup in progress.
  3. On the Add a domain to Office 365 page, in the See instructions for performing this step with drop-down list, select General instructions.
  4. From the table, copy or write down the Destination or Points to Address information. You’ll need it for the next step.

Add a TXT record.

  1. On the name.com website, open the DNS Management page for your domain.

To find the DNS Management page, see Find your DNS records at Name.com.

  1. In the Record Type drop-down list, select TXT.
  2. In the empty row, enter the following:
  • Host: type or paste @
  • Answer: use the Destination or Points to Address value.
  • TTL: use the default value.

Save your changes.

  • Click Add Record.

The Domain Name Registration page updates with the new record.

Verify your domain in Office 365.

  1. Wait at least 15 minutes for the changes to take effect across the Internet.
  1. If you’re not yet signed in to Office 365, sign in to Office 365, and in the header, go to Admin > Office 365, and then click Domains.
  1. In the Domains list, in the Status column for the domain you are verifying, click Click to verify domain.
  2. On the Confirm that you own your_domain page, click done, verify now, and in the confirmation dialog box, click Finish.
 
 
Applies to:
Office 365 Enterprise admin, Office 365 Midsize Business admin, Office 365 Small Business admin