Create DNS records at Melbourne IT for Office 365

 Caution    If you’re using Office 365 Small Business, we recommend that you choose to have Office 365 manage your DNS records. If you choose to manage your DNS records at Melbourne IT, no matter which Office 365 plan you use, there are significant service limitations, and you may want to switch to different DNS hosting provider:

  • The Melbourne IT website doesn’t support SRV records. This means that several Lync Online and Outlook Web App features won’t work.

If you choose to manage your own Office 365 DNS records at Melbourne IT despite the service limitations, here’s how to set them up:

If you’ve closed Office 365, start by gathering the information you need to create Office 365 DNS records.

 Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can take up to 72 hours for a changed record to propagate through the DNS system. If you’re having trouble adding DNS records, see Troubleshoot issues after changing your domain name or updating DNS records.

Find your DNS records at Melbourne IT

Use the steps in the following table to get to the right spot in the Melbourne IT website to edit your DNS records.

Task What you’ll see

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at Melbourne IT and sign in.
  2. On the My Account Console page, under Manage Domain Names, click Manage Domain Names.
  3. On the Manage Domain Names page, select the check box next to the domain that you’re changing.
  1. In the area above the list of domains, select the Manage DNS option button.

If you see the Manage DNS for selected domain message, click Go. If Manage DNS is not available in the area above the list of domains, you may need to activate your DNS.

  1. Click the link for the domain you want to change, scroll to the DNS area, and then on the DNS Status line, click Activate DNS.
  2. On the Enable DNS page, click to accept the terms and conditions, and then click Enable DNS.
  3. Click Return to My Account Console to return to the Manage Domain Names page. You may have to wait while Manage DNS installs.
  4. Click the link for the domain that you’re changing.

The Manage domain_name page, where domain_name is the domain you are changing, opens.

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Add records to configure your domain for Exchange Online

Add records to configure your domain for Exchange Online

Task What you’ll see

Add a mail exchange record (MX record).

  1. On the Edit DNS records page, locate the MX Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

  1. Copy the values from the MX row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:
  • HOSTNAME: use the Host name value.
  • ADDRESS: use the Points to address value.
  • TTL (SEC): replace the value with 3600 (1 hour).
  • PRIORITY
    use 0. For more information about priority, see What is MX priority?
  1. Click Add.

The STATUS for the record changes to Published.

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Remove any obsolete MX records.

If you have an old MX record for this domain that routes email somewhere else:

  • In the old record row, click Delete.

Add a CNAME record.

  1. On the Edit DNS records page, locate the A, CNAME, AAAA Records section.

Copy the values from the CNAME row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:

  • HOSTNAME: use the Host name value.
  • POINTS TO: use the Points to address value. This value must end with a period (.).
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.
  1. Click Add.

The Status changes to Published, and a new empty row is automatically created.

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Add a TXT record.

  1. On the Edit DNS records page, locate the TXT Records section.

Copy the values from the TXT row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:

  • HOSTNAME: use the TXT Name value.
  • TXT VALUE: use the TXT Value value.
  • TTL (SEC): replace the value with 3600 (1 hour).
  1. Click Add.

The STATUS field for the record changes to Published.

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Add records to configure your domain for Lync Online

To add the four records at Melbourne IT that are required for Lync Online, use the steps in the following table.

Task What you’ll see

Add the first CNAME record for Lync Online.

  1. On the Edit DNS records page, locate the A, CNAME, AAAA Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

Copy the values from the first CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • HOSTNAME: use the Host name value.
  • POINTS TO: use the Points to address value. This value must end with a period (.).
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.
  1. Click Add.

The STATUS field for the record changes to Published.

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Add the second CNAME record for Lync Online.

  1. On the Edit DNS records page, locate the A, CNAME, AAAA Records section.

Copy the values from the second CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • HOSTNAME: use the Host name value.
  • POINTS TO: use the Points to address value. This value must end with a period (.).
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.
  1. Click Add.

The STATUS for the record changes to Published.

Add the SRV records. Currently Melbourne IT doesn’t support SRV records. Learn about this service limitation.

Add a record for your SharePoint Online public website (if needed)

 Important    If you host your public website on Office 365, before making it available from your custom domain name, make sure you have finished creating your SharePoint Online public website and are ready to make it available to the public.

When you’re ready to create the CNAME record, use the following steps to add the record at Melbourne IT.

ShowFor Office 365 Enterprise or Office 365 Midsize Business

Get an overview of the process by reading the topic that applies to you:

Then, when you’re ready to create the required CNAME record, use the steps in the following table.

Task Action
Add a CNAME record.
  1. On the Edit DNS records page at Melbourne IT, locate the A, CNAME, AAAA Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

  1. Add the required information in the empty record:
  • HOSTNAME: use the name of your custom domain; for example, www.contoso.com.
  • POINTS TO: use the target address value from the DNS Information page. This value must end with a period (.).
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.

Save your changes.

  • Click Add.

The STATUS field for the record changes to Published.

Click Add.

The STATUS field for the record changes to Published.

ShowFor Office 365 Small Business

Get an overview of the process by reading Use a custom domain name for your Office 365 public website address.

If you manage your DNS records at Melbourne IT, when you’re ready to create the CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the Edit DNS records page at Melbourne IT, locate the A, CNAME, AAAA Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

  1. Add the required information in the empty record:
  • HOSTNAME: use www.
  • POINTS TO: use name.sharepoint.com.
    Name is the name of your custom domain, for example contoso.sharepoint.com. This value must end with a period (.).
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.

Save your changes.

Click Add.

The STATUS field for the record changes to Published.

Add an additional record that’s required for Office 365

To add the additional record at Melbourne IT that is required for Office 365, use the steps in the following table. Learn why this record is needed.

Task What you’ll see

Add the additional CNAME record for Office 365

  1. On the Edit DNS records page, locate the A, CNAME, AAAA Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

  • Copy the values from the CNAME row in the Additional Office 365 records section of the Office 365 Add DNS records page into the empty record:
  • HOSTNAME: use the Host name value.
  • POINTS TO: use the Points to address value.
  • TTL (SEC): replace the value with 3600 (1 hour).
  • TYPE: select CNAME.

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Save your changes.

  • Click Add.

The STATUS field for the record changes to Published.

Add a record to verify that you own the domain, if you haven’t already

To add a record at Melbourne IT to verify your domain, use the steps in the following table.

 Note    This record is used only to verify that you own your domain; it doesn’t affect anything else.

Task What you’ll see

Gather information from Office 365.

1. If you’re not signed in to Office 365, sign in to Office 365. In the header, go to Admin > Office 365, and then click Domains.

  1. If you haven’t yet added a domain, on the Domains page, click Add a domain, and follow the steps in the wizard. For more information about adding a domain, see Add your domain to Office 365.
  1. If you’ve already added a domain, on the Domains page, in the Status column for the domain that you are verifying, click Setup in progress.
  2. On the Add a domain to Office 365 page, in the See instructions for performing this step with drop-down list, select General instructions.
  3. From the table, copy or write down the Destination or Points to Address information. You’ll need it for the next step.

Verify General

 Verify General 1.2

Verify General 1.3

Add a TXT record.

  1. On the Edit DNS records page, locate the TXT Records section.

To find the Edit DNS records page, see Find your DNS records at Melbourne IT.

  1. In the empty row, enter the following:
  • HOSTNAME: type or paste your domain name.
  • TXT VALUE: use the Destination or Points to Address value
  • TTL (SEC): replace the value with 3600 (1 hour).
  1. Click Add.

The STATUS for the domain changes to Published.

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Verify your domain in Office 365.

  1. Wait at least 15 minutes for the changes to take effect across the Internet.

If you’re not yet signed in to Office 365, sign in to Office 365, and in the header, go to Admin > Office 365, and then click Domains.

  1. In the Domains list, in the Status column for the domain you are verifying, click Click to verify domain.
  2. On the Confirm that you own your_domain page, click done, verify now, and in the confirmation dialog box, click Finish.
 
 
Applies to:
Office 365 Enterprise admin, Office 365 Midsize Business admin, Office 365 Small Business admin