This article describes common issues that can happen after you transition from BPOS to Office 365, and provides steps for resolving them.
Important Check this article frequently for updates.
Common post-transition issues and notes
Reserved words are renamed during BPOS to Office 365 transition
The following terms are reserved words in Office 365:
These words are used as managed paths in Office 365’s implementation of SharePoint Online. Managed paths are used to allow administrators to create site collections. SharePoint architecture prohibits the creation of sites at URLs that are managed path names. User-created sites that utilize names intended for use as managed paths cannot function.
Sites transitioned from BPOS to Office 365 that make use of these reserved words will need to be renamed prior to transition, or will be automatically renamed as per the site name mapping table (see below) during transition, so that all sites remain accessible.
This affects sites that are created directly below the site collection. In other words, it does not affect nested subsites that use these reserved words.
For example, the following site URL will not be allowed in Office 365:
The following site URL is permitted in Office 365:
Administrators should inspect their site naming conventions for sites created directly under a site collection to determine if sites are using reserved words in their names. If such sites are found, Administrators should rename these sites. If impacted sites are not renamed prior to the transition, they will be renamed during the transition per the naming convention here:
|Site Name in BPOS
||New Site Name in Office 365
Sites can be renamed through the SharePoint Administration page for the site, using the steps below:
- Navigate to the affected site using the URL mapping in the above table, as a user with Administrative privileges on the site.
- Click Site Actions > Site Settings > and click Title, Description, and Icon.
- Change the URL Name field to the desired value. Be certain you do not use a name that is in the reserved word list above.
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URLs of site collections in BPOS are static after transition
After you transition your BPOS-S site collections to Office 365, the URLs for your site collections will appear on your SharePoint Online Administration page. The names of the site collections themselves will not appear. In other words, any site that was listed under SharePoint sites on your My Company Portal page in BPOS, will become a hyperlink in the SharePoint Online Administration page of Office 365. These hyperlinks will be static, meaning they will have the same syntax as they had when browsed in BPOS.
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Visual Upgrade available for sites transitioned from BPOS to Office 365
Visual upgrade is a means by which site collection administrators, or site owners, can decide when to upgrade the appearance (the look and feel) of a site or site collection. By default your site will use its original look and feel after transition. However, at that time, a site collection administrator can preview the Office 365 user interface to decide whether to complete the visual upgrade. If the site is ready, the site collection administrator can complete visual upgrade, and use elements like the ribbon, new masterpages and page layouts.
Important Site collection administrators control the look and feel, or user interface, of site collections, and site owners control the same for their sites. But you should be aware that a site collection administrator can override the visual upgrade selections of a site owner through settings at the site collection level. See details on how this is accomplished, below.
How to run visual upgrade if you are the site owner
A site owner can run visual upgrade from the Visual Upgrade command on the Site Actions menu of a site. Clicking “Visual Upgrade” will launch a page allowing the site owner to update the site Title, Description, and logo, and options for a Visual Upgrade. In the visual upgrade section, three options appear.
- Use the previous user interface
- If selected, when you click OK, the previous appearance (that of BPOS) is used. You can change this setting at any time through Site Actions > Visual Upgrade.
- Preview the updated user interface
- If selected, when you click OK, a preview of the new features and look and feel will be presented. One advantage of a preview is that the site owner can check whether site customizations are effected by the new interface. Note that changing the content while in preview mode may adversely affect its appearance.
- You can choose to revert to the user interface, or update the user interface. To do this, click Site Actions and then Visual Upgrade, and then select the option you prefer.
- Update the user interface
- If this option is selected, when you click OK, the user interface will be updated. Once this process completes, this change cannot be reverted.
How to run visual upgrade if you are the site collection administrator
The site collection administrator can run visual upgrade for all the sites in the site collection, or remove the option to run visual upgrade so that it doesn’t appear on any of the sites in the site collection.
If you are site collection administrator, follow these steps:
- Browse to Site Actions and Site Settings on your site collection root.
- In the Site Collection Administrators section, click Visual Upgrade.
- The options available are:
- Once this change is complete, it cannot be reverted. This option will hide the Visual Upgrade option on all sites in the site collection.
- Update All Sites
- Once this change is complete, it cannot be reverted. This option will upgrade all sites in the site collection to use the new user interface.
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Unlicensed administrators can no longer access all site collections
Many people want to migrate from BPOS to Office 365 to take advantage of addition features, functionality, and a better user experience. When you change from BPOS to Office 365, however, Office 365 also changes the internal rules that determine who can access a SharePoint site. This could cause temporary inconvenience for some users as they start to use the new service.
In BPOS, if a user had administrative permissions, the system did not check for licenses. As a result, some unlicensed administrative users might have had access to SharePoint functionality.
In Office365, all users who intend to access SharePoint have to have a SharePoint license. This change in license enforcement could cause an Access Denied error when a user without a license attempts to access site collections.
To resolve this issue, follow these steps:
Important If the user account already has a license to use SharePoint services in O365, do not use these troubleshooting steps. The user might have a different issue.
- Verify that the user account that has this problem has a valid SharePoint license.
- Login to the Microsoft Online portal, https://portal.microsoftonline.com
- Under Management, select Users.
Select the user account for which this problem occurs to open the Admin window.
- Chose the Licenses tab.
- Verify that the user account has a valid license that includes SharePoint.
- If the account does not have a license, assign a SharePoint license to the user account.
- Login to the Microsoft Online portal, https://portal.microsoftonline.com.
- Under Management, select Users.
- Select the user account for which this problem occurs. The Admin window opens.
- Chose the Licenses tab.
- Select an available license from the list that appears on the screen. This license must include SharePoint services.
- Click Save to save the changes. Ask the user who reported the problems to sign-in.
- Confirm resolution by logging in to the Microsoft Online portal, https://portal.microsoftonline.com. If you were logged in, you must first log off, and then log on again.
- On the portal page, select SharePoint Online Management.
- Verify that you can navigate to the transitioned SharePoint sites.
If you cannot access the SharePoint content after you follow these steps, please contact Microsoft Customer Support.
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User can't see a list of site collections on the portal page
In BPOS, all SharePoint users could visit https://portal.microsoftonline.com and view a list of the SharePoint sites that they had permissions to, and then move to those sites from the portal. In Office 365, this list of sites is not available to all SharePoint users. Instead, Office365 provides the list of all SharePoint site collections only to SharePoint Online Service Administrators. Administrators can view the list of site collections on the SharePoint Online Administration Center.
As part of the transition to Office 365, the site host provides a URL to the organization for the SharePoint Team Site. This site is linked to from the portal page, and has the address URL https://<yourdomain>.SharePoint.com, where <yourdomain> is the name of your tenant domain.
Solve by adding links to the Quick Launch
To add links to the Quick Launch section of the main page, follow these steps.
- Browse to the Team Site page where you want to add the link(s). Be aware that to add links to this page, you must have a permission level that allows you to edit the page.
- On the home page, in the Getting Started section, click Customize the Quick Launch.
- Enter the URL of the site collection you want to link to and provide a description in the URL section.
- Select a heading for this link.
- Click OK.
Solve by adding links to the site Home page
Alternatively, you can add links to the site collections that are available to a tenant on the site Home page by using a web part and list combination. When you add links in this manner, you can control which links users can see by using permissions.
To add links by using a Web Part and list combination, follow these steps.
- Browse to the Team Site where you want to add the link(s). Be aware that to add links to this page, you must have a permission level that allows you to edit the page.
- On the Quick Launch, click Lists and then click Create.
- Select List and then select Links.
- Enter a name for the new list. When you have entered a name, click Create.
- Browse back to the homepage
- On the ribbon, click Page and then click Edit.
- When the page is in edit mode, click inside an editable section of the page where you want to add the links Web Part. A blinking pointer indicates where the Web Part is added.
- On the ribbon, click Insert and then click More Web Parts.
- Click Lists and Libraries, and then select the name of the list that you created previously.
- After you select the list, click Add.
- From the ribbon, click Save and Close to exit edit mode and save your changes.
- Browse back to the home page.
You can now select Add new link to create links to the SharePoint site(s).
Tip You can change the default list view to the Summary view by selecting Edit Web Part from the list ribbon. From the list of optional views, select Summary View and then click OK.
Solve by editing user permission for links
You can set permissions to links that appear on a list of links that you created on the site Home page. These steps enable you to specify which users can access the links, and which users who do not have permission to view the links.
- After you create the list of links, browse to the list by clicking the name of the list on the Quick Launch.
- On the ribbon, click List and then List Permissions.
- On the Permissions page, click Stop Inheriting Permissions and then click OK.
- Browse back to the list by selecting the name of the list from the Quick Launch.
- Select the check box next to the list item link that you want to edit permissions for, and then click Item Permissions. To see the check box, rest the mouse on the name of the list.
- Set the permissions that you want for this list item. Only users who have permissions configured for the list item can view and use the list item.
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Expired cookies cause access problems
Because the transition process preserves the URLs of SharePoint sites, a computer that accessed BPOS sites in the past might keep cookies for the accessed sites. After transition to Office 365, these cookies do not expire immediately. Unexpired cookies could cause an Access Denied message to appear when someone uses this computer to log on to SharePoint in Office 365.
To resolve this problem, clear the browser cookies and then try to log on. If you get Access Denied errors after you clear cookies, contact Microsoft Customer Support.
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SharePoint controls and Web Parts are blocked in Office365
Certain types of programmatic controls might present security risks or interfere with the normal functionality of a SharePoint site. Office 365 blocks these controls. Some SharePoint sites on BPOS used one or more of these controls.
The following list shows the blocked SharePoint controls:
The blocked controls will no longer work in Office365. You might encounter Web Part errors, or discover that parts of the SharePoint site do not display.
In some cases, where the controls are embedded in the customized pages for the SharePoint site, all of a site might not be displayed correctly.
To resolve this issue, you must edit the SharePoint page to remove the blocked Web Parts from the SharePoint site. To remove the Web Parts, follow these steps.
- Locate the page that has the Web Part or control that you want to remove. To locate the page, find the URL path that the user browsed to when the user received the error. In addition, you might find the control on the master page. In this case, remove the control from that location.
- After you determine the location of the page, open the site in SharePoint Designer 2010.
- On the Navigation pane, select All Files and then locate and double-click the name of the page that you want to edit. SharePoint Designer displays a settings summary page for the SharePoint page that you select.
Important We recommend that you make a backup of the page before editing. An easy way to create a backup is to copy the file, and then paste a copy of the file in the same location as the original file.
- On the settings page, in the Customization section, click Edit File.
- In Design view, locate the Web Part that you want to remove. Select the Web Part, and then press the Delete key to remove the web part from the page.
- After you delete the Web Part, click Save.
If the page is not displayed, it is possible that you have to remove the HTML code for the Web Part. To access code view, click Code in the page editor pane.
If the SharePoint sites have controls that prevent the site from rendering, and these steps do not resolve the problem, contact Microsoft Customer Support.
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