Set up email in the 2009 version of Windows Live Mail

You can connect the 2009 version of Windows Live Mail to your email account using POP3 or IMAP4 connectivity. If you're using Windows Live Mail 2011, see Set up email in Windows Live Mail 2011 or Windows Live Mail 2012.

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Set up the 2009 version of Windows Live Mail

  1. Start Windows Live Mail. A wizard may run the first time it's opened. If the wizard doesn't run when you first open the program, do the following:
    1. On the Tools menu, click Accounts. If you don't see a Tools menu in your version of Windows Live Mail, you may be using Windows Live Mail 2011. For more information, see Set up email in Windows Live Mail 2011.
    2. On the Accounts page, click Add.
    3. On the Add an account page, click E-mail Account, and then click Next.
  2. On the Add an E-mail Account page, do the following:
    1. In the E-mail address box, enter your email address.
    2. In the Password box, enter your password. If you want Windows Live Mail to remember your password, select the check box next to Remember password.
    3. In the Display Name box, enter your full name.
    4. Select Manually configure server settings for e-mail account, and then click Next.
  3. On the next page of the wizard, under Incoming Server Information, do the following:
    1. In the drop-down menu under Incoming mail server is a <type> server, select IMAP or POP3. IMAP supports more features.
    2. Under Incoming server, enter the POP3 or IMAP4 server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find server settings later in this article.
    3. Select This server requires a secure connection (SSL).
    4. Under Log on using, make sure that Clear text authentication is selected.
    5. Under Login ID (if different from email address), type your full email address.
  4. Under Outgoing Server Information, do the following:
    1. Under Outgoing server, enter the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find server settings later in this article.
    2. Select the check box next to This server requires a secure connection (SSL).
    3. Select the check box next to My Outgoing server requires authentication, and then click Next.
  5. On the Your new account settings are complete page, click Finish.
  6. On the Accounts page, click Close.
  7. If you're using IMAP4 and the Show/Hide IMAP Folders dialog box appears, use the Windows Live Mail user interface to select which folders you want to synchronize between the server and your local computer, and then click OK.

Find server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.

If you’re not connecting to Office 365 email, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, click Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.

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What else do I need to know?

  • If you don't know whether to use POP3 or IMAP4, consider using IMAP4 because it supports more features.
  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through POP3 or IMAP4 will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your POP3 or IMAP4 program. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App. If you have trouble signing in, contact the person who manages your email account.
  • If Windows Live Mail doesn't connect after you follow these steps, you might need to verify that you're using the correct authentication setting. You can check this by doing the following:
    • In Windows Live Mail, on the Tools menu, click Accounts.
    • On the Accounts page, select your account, and then click Properties.
    • On the Properties page for your account, on the Servers tab, make sure that Log on using clear text authentication is selected.
  • It's a good idea to keep a copy of your messages on the server because it lets you access your messages from a different mail program. If you're using IMAP4, Windows Live Mail will always keep a copy of a message on the server after you retrieve a copy to your local computer. If you're using POP3, Windows Live Mail will keep a copy of messages on the server by default, but you can set up Windows Live Mail to remove the copy of a message from the server when you download it to your local computer. You can do this using the following steps:
  • In Windows Live Mail, on the Tools menu, click Accounts.
  • On the Accounts page, select your account, and then click Properties.
  • On the Properties page for your account, on the Advanced tab, under Delivery, make sure that Leave a copy of messages on server isn't selected.

What if I want to know more?

Use IMAP or POP email programs

Supported email programs and features

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Applies to:
Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business