Set up email in Mac OS X Mail

If you're running Mac OS 10.6 Snow Leopard or Mac OS 10.7 Lion, you can use the Mail program included with those releases to connect to your email account automatically using an Exchange account.

If you're running Mac OS 10.4 Tiger or Mac OS 10.5 Leopard, you can still use the Mac Mail App to connect to your account. However, you need to connect to your account without using IMAP or POP.

Connecting using the Exchange account method requires fewer steps than using IMAP or POP. When you use Mac OS 10.6 Snow Leopard or Mac OS 10.7 Lion and connect using an Exchange account, you can use features that aren't available to users who connect through IMAP or POP, including iCal and Address Book. These programs help you manage your calendar and address book.

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Set up Exchange account access using Mac OS 10.6 Snow Leopard or Mac OS 10.7 Lion

If you're running Mac OS 10.6 Snow Leopard or Mac OS 10.7 Lion, use these steps to set up your connection to your email using an Exchange account.

  1. Open Mail, and then do one of the following:
  • If you've never set up any email accounts using Mail, the Welcome to Mail page will appear. Go to step 2.
  • If you've already created email accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.
  1. In the Welcome to Mail or Add Account window:
    1. In the Full Name box, enter the name you want to display to people you send email to.
    2. In the Email Address box, enter your primary email address.
    3. In the Password box, enter the password for your email account, and then click Continue.

The Mail program will use the information you entered in the previous step to try to set up your email account automatically.

  1. If the Mail program was able to set up your account automatically, in the Account Summary dialog box, under Also set up, select the additional options you want to set up for the account.
    1. If you want to use the Address Book program that's included in Mac OS 10.6 Snow Leopard or Mac OS10.7 Lion, select Address Book contacts.
    2. If you want to use the iCal calendar program that's included in Mac OS 10.6 Snow Leopard or Mac OS10.7 Lion, select iCal calendars.
    3. After you've selected the options you want, click Create.
  2. If the Mail program wasn't able to set up your account automatically, wait a few minutes or hours, and then repeat these steps. If Mail still isn't able to set up your account automatically, see the "What else do I need to know?" section below.

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Set up POP or IMAP on Mac OS X

If you are using Mac OS X 10.4 Tiger or Mac OS X 10.5 Leopard you can set up POP or IMAP access to your account. However, when you use POP or IMAP, you can’t use the calendar and contact features that are available to users who connect through an Exchange account.

  1. Open Mail, and then do one of the following:
  • If you've never set up any email accounts using Mail, the Welcome to Mail page will appear. Go to step 2.
  • If you've already created email accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.
  1. In the Welcome to Mail or Add Account window:
    1. In the Full Name box, enter the name you want to display to people you send email to.
    2. In the Email Address box, enter your primary email address.
    3. In the Password box, enter the password for your email account, and then click Continue.
  2. In the Incoming Mail Server window, enter the following:
    1. Next to Account Type, select POP or IMAP. IMAP supports more features.
    2. In the Description box, enter a name that will remind you what this email account is for.
    3. In the Incoming Mail Server box, enter the IMAP4 or POP3 server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings later in this article.
    4. In the User Name box, enter your primary email address.
    5. In the Password box, enter the password for email account if it's not already shown in that field.
    6. Click Continue. Mail will test your connection to the incoming server using default settings.

Note If the test isn't successful, click Continue again. You can verify your settings after you complete this procedure.

  1. In the Outgoing Mail Server window, do the following:
  1. In the Description box, enter the name for this mail server, for example, "Outlook sending server".
  2. In the Outgoing Mail Server box, enter the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings later in this article.
  3. Make sure the Use only this server check box is selected.
  4. Select the Use Authentication check box. Your user name and the password you entered for the incoming server will appear in the User Name and Password text boxes. These values are the same for the outgoing server. Click Continue.
  5. Click Continue. Mail will test your connection to the outgoing mail server using default settings.

 Note    If the test isn't successful, click Continue again. You can verify your settings after you complete this procedure.

  1. If you're using IMAP4, in the Account Summary box, click Create.
  2. If you're using POP3, we recommend that you set up your client to keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from a different mail programs. To keep a copy of these messages on the server, do the following:
  1. In the Account Summary box, clear the Take Account online check box, and then click Create.
  2. In Mail, on the Mail menu, click Preferences.
  3. On the Accounts tab, in the navigation pane, select the account you want.
  4. In the right pane, click Advanced.
  5. Clear the Remove copy from server after retrieving a message check box, and then close the Accounts window.
  1. If you don't want Mail to keep a copy of your messages on the server, select the Take account online check box, and then click Create.

Find your POP or IMAP server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.

If you’re not connecting to Office 365 email, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, click Settings settings > Options > Account > My account > Settings for POP or IMAP access.
  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP or IMAP Access page under POP setting or IMAP setting, and SMTP setting.

What else do I need to know?

  • Connecting to your email account through Mail for Mac may fail if you haven't registered your account. If your email account is the type that requires registration, you can register it the first time you sign in to Outlook Web App. After you sign in to your account, sign out. Then try to connect using Mail for Mac. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.
  • If Mail isn't able to set up your account after you repeat these steps, contact your help desk.

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Applies to:
Microsoft Outlook Web App for Office 365 operated by 21Vianet - Small Business, Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App for Office 365 Small Business