Set up email in Entourage 2008, Web Services Edition

You can connect Microsoft Entourage 2008 for Mac OS X to your account using Entourage 2008, Web Services Edition. To do this, you first need to install Entourage 2008, Web Services Edition. This version of Entourage is available as a free update to Microsoft Office 2008 for Mac. To download this update and learn more about the Web Services Edition, see the Microsoft Download details for Microsoft Entourage 2008 for Mac, Web Services Edition Web page.

You can also connect Entourage for Mac OS X to your account using POP3 or IMAP4, but you won’t get all the features that are available with Entourage 2008, Web Services Edition. For more information, see Access your account using a Mac.

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Set up Entourage 2008, Web Services Edition access to email using an Exchange account

  1. Install Entourage 2008, Web Services Edition.
  2. Open Entourage 2008. In the Entourage dialog box, under Select an identity, click New, type a name for your email account, and then click OK.
  3. On the Welcome to Entourage page, make sure Start using Entourage without importing anything    is selected. Click the right arrow button.
  4. On the Set Up a Mail Account page, in Email address, enter your full email address, for example, tony@contoso.com.
  5. Select the My account is on an Exchange server check box. Click the right arrow button.
  6. The Entourage Setup Assistant will try to set up your account automatically based on your email address. If Entourage is redirected to the server to get your settings, click Always use my response for this server, and then click Allow.
  7. The Entourage Setup Assistant page will appear. Then you'll see the Configuring Account screen while Entourage tries to set up your account automatically.
  8. If a message that asks you if you want to allow <server name> to configure your settings appears, select Always use my response for this server, and then click Allow. The server name listed may be similar to https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml.
  9. In the Optional: Verify Settings dialog box, click Verify My Settings. Read the results of the verification process.
  10. In the Account Information dialog box, do the following:
    1. Make sure the Domain text box is blank.
    2. In the Account ID text box, enter your full email address, for example, tony@contoso.com.
    3. In the Password text box, enter your password. If you want to save your password, select the check box next to Save password in my Mac OS keychain. Click the right arrow button.

 Note    The Autodiscover process may populate the LDAP server text box with a server name. This information isn't needed. If a server name is present in the LDAP server text box, delete the server name.

  1. Do one of the following:
    1. If the results show that verification succeeded, click the right arrow button, and then, in the Setup Complete dialog box, click Finish.
    2. If the results show that verification failed, click the right arrow button and repeat the previous step, and then click the right arrow button. If the results show verification succeeded, click the right arrow button, and then, in the Setup Complete dialog box, click Finish. If the account setup fails again, see the section "What else do I need to know?" at the end of this article.
  2. If the verification process succeeded, Entourage 2008 will try to synchronize with your email account. If you're prompted with the Account Information dialog box, do the following:
    1. Make sure the Domain text box is blank.
    2. In Account ID, enter your full email address, for example, tony@contoso.com.
    3. In Password, enter your password. If you want to save your password, select the check box next to Save password in my Mac OS keychain.
  3. If a warning message appears that indicates that your account information couldn't be retrieved, click Yes in the dialog box, and then re-enter your email address and password.
  4. To view your mail, click your account name in the Entourage console tree and expand the folders.

Set up Entourage 2008, Web Services Edition access to email using POP or IMAP

You can connect Microsoft Entourage for Mac OS X to your email account using POP3 or IMAP4. This procedure applies to Entourage 2004 and Entourage 2008.

Set up Entourage for access to email using POP or IMAP

  1. In Entourage for Mac, on the Tools menu, click Accounts > New.
  2. In the New Account window, under Add new mail account, select IMAP or POP from the drop-down menu next to Account type, and then click OK. You might want to use IMAP because it supports more features.
  3. On the Edit Account page, do the following:

Under Account name, type a name for this account.

Under Personal Information:

  1. Next to Name, enter the name you want people to see when you send them email.
  2. Next to E-mail address, enter your full email address, for example, tony@contoso.com.

Under Receiving mail:

  1. Next to Account ID, enter your full email address.
  2. If you're using IMAP4, next to IMAP server enter the IMAP4 server name. If you're using POP3, under POP server, enter the POP3 server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.
  3. Next to Password, enter your password. If you want to save your password, select the check box next to Save password in my Mac OS keychain.
  4. Click Click here for advanced receiving options. In the pop-up window that appears, select the check box next to This IMAP service requires a secure connection (SSL), and then click the close button in the upper-left corner of the pop-up window.

Under Sending mail:

  1. Next to SMTP server, enter the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.
  2. Click Click here for advanced sending options. In the pop-up window that appears, do the following:
  • Select the check box next to SMTP service requires secure connection (SSL).
  • Select the check box next to SMTP server requires authentication.
  • Select the Use same settings as receiving mail server option, and then click the close button in the upper-left corner of the pop-up window.
  1. On the Options page, select the options you want. If you're using IMAP4, you can also select options on the Advanced page.

 Note    If you're using POP3, on the Options page, under Server options, select Leave a copy of each message on the server if you want to keep a copy of your messages on the server. If you don't do this, all messages will be removed from the server and stored locally on your computer.

  1. In the Edit Account window, click OK to save your settings.
  2. Close the Accounts dialog box.

Find your POP and IMAP server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.

If you’re not connecting to Office 365 email, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, click Settings settings > Options > Account > My account > Settings for POP and IMAP access.

The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP access page under POP setting or IMAP setting, and SMTP setting.

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What else do I need to know?

  • If you're connecting to your email account using Entourage 2008, Web Services Edition, when you try to verify your settings, the result pane may list one or more errors. If this happens, you can click the right arrow button to skip the verification process. Some errors are resolved automatically the first time you connect to your mailbox. If not, contact your helpdesk.
  • If you're connecting to your email account using POP3 or IMAP4, consider using IMAP4 because it supports more features.
  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using Entourage. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App. If you have trouble signing in, contact your helpdesk.
  • If the Account Setup Incomplete message box appears during setup, do one of the following:
  • Verify that your name and email address are correct, and try to connect to your account again.

What if I want to know more?

Access your account using a Mac

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Applies to:
Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business