Mobile devices

You can use your mobile phone, tablet, or other supported device to access information in your mailbox. The information you can access includes email messages, voice mail messages, calendar items, contacts, and task data.

The Mobile devices tab lets you view all the devices that you’re currently using to synchronize with your mailbox. If you’re using a POP or IMAP email program to synchronize your email, that will also appear in the list.

You don’t use Outlook Web App to specify the devices you want to synchronize with your mailbox. Instead, devices that you connect to your mailbox are displayed as connected devices within Outlook Web App after you’ve created a connection to your mailbox. For information about setting up your mobile phone, tablet, or other supported device to access your account information, see Phone and tablet setup reference.

To view the devices that you’ve connected to your mailbox, in Outlook Web App, click Settings settings > Options > Phone > Mobile devices.

In this article


What can I do from the Mobile devices tab?

You can perform several tasks if you have at least one mobile device set up to synchronize with your mailbox. This article provides an overview of each task.

 Note    The list of mobile devices contains an entry for each mobile phone, tablet, other supported device, or program that’s currently synchronizing with your mailbox, in addition to an entry for each device that’s previously synchronized with your mailbox. Mobile devices remain in this list until you remove them.

Button Name Description
edit Details Select a mobile device from the list, and then click Details edit. This will display details about the device, including the device name, type, and the last time the device connected to your mailbox.
delete Delete After you perform a remote device wipe on your mobile device, it remains on the list. To remove it from the list, select the device, and then click Delete delete. If you perform a remote device wipe on a mobile device and have to synchronize the device with your mailbox later, you must delete the device from the list before you configure it to synchronize again. If you don't do this, the device will perform another remote device wipe.
WipeDevice Wipe Device

If you lose your mobile device or want to remove all personal data from it, you can use a process known as remote device wipe. This process removes all personal data from your device.

Note: After a remote device wipe has occurred, data recovery will be very difficult. However, no data removal process leaves a device as free from data as it is when it's new. Recovery of data from a device may still be possible by using sophisticated tools.

To perform a remote device wipe, select the device from the list, and then click Wipe Device. You’ll receive a confirmation message that asks if you’re sure you want to perform this action. If you decide to perform the remote device wipe, the data on your mobile device and any installed storage cards will be deleted the next time the mobile device tries to connect to the Exchange server. As soon as a remote device wipe has been initiated, the status of your device will be Pending Wipe. When the wipe is complete, the status of the device will change to Wipe Completed.

Start logging Start Logging If your device can't synchronize or isn’t synchronizing correctly, your administrator may ask for the device's log. This log file contains technical details related to synchronization. To retrieve the log for your mobile device, select the device from the list, and then click Start Logging. You’ll receive an email message in your Inbox with the log file attached. The log file is a very small text file. You should forward this log to the person who manages your email for help.
refresh Refresh Click Refresh to update the list of mobile devices that are synchronizing with your mailbox. The list will update automatically. However, if you’ve configured a new device and can't see it in the list, click Refresh. If the device still doesn't appear, check the Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. settings on the device.

What do I need to know about Exchange ActiveSync?

If you want to access email, calendar items, contacts, and task data on your mobile phone, tablet, or other supported device, your device must be compatible with Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers.. If your device doesn’t support Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers., you can set up a POP3 or IMAP4 account that will enable you to set up your device to send and receive email.

 Note    Most mobile devices today support Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers.. If you're not sure whether your device is compatible with Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers., see your device documentation or contact your provider.

What if I want to know more?

Phone and tablet setup reference

 
 
Applies to:
Microsoft Outlook Web App for Office 365 operated by 21Vianet - Small Business, Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App for Office 365 Small Business