Email program setup reference

Besides using Microsoft Outlook Web App, which gives you access to your email via your browser, you can also use desktop email programs to connect to your account. Desktop clients can be full-featured or they can offer only basic features, such as email and—sometimes—contacts. Clients that connect using POP or IMAP offer basic features.

 Tip    For the best experience, use a full-featured client.

For information about connecting a mobile phone or tablet to your account, see Phone and tablet setup reference.

In this article


Setting up full-featured clients

Using a full-featured email client, such as Microsoft Outlook, Entourage, or Apple Mail, provides an optimized email and collaboration experience.

Set up email in Outlook 2010 or Outlook 2013

Set up email in Outlook 2007

Set up email in Outlook for Mac 2011

Set up email in Mac OS X Mail

Set up email in Windows 8 Mail

Set up email in Entourage 2008, Web Services Edition

What else do I need to know about setting up full-featured clients?

  • If your email account requires registration, you need to register it the first time you sign in to Outlook Web App. Connecting to your email account through Outlook or any other full-featured client will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect by using the full-featured client. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.

Setting up POP3 and IMAP4 programs

If your email account supports POP3 or IMAP4, you can choose from several different POP3 and IMAP4 email programs to connect to your account. The features supported by each email program vary. For information about the features offered by specific POP3 and IMAP4 email programs, see the documentation that's included with each program.

If the email program you’re using supports Exchange accounts (for example, Outlook, Microsoft Entourage 2008, or Apple Mail for Mac), we recommend that you set up an Exchange connection to your account rather than a POP or IMAP connection. Exchange connections support more features than POP or IMAP connections. For more information see Supported email programs and features.

 Note    If you don't know if your email account supports POP3 and IMAP4, contact the person who manages your mailbox (sometimes called an email administrator).

Instructions for Windows-based email programs

Set up email in Mozilla Thunderbird 8.0

Set up email in the 2009 version of Windows Live Mail

Set up email in Windows Live Mail 2011 or Windows Live Mail 2012

Set up email in Outlook 2007 for IMAP or POP access

Set up email in Outlook 2010 or Outlook 2013 for IMAP or POP access

Instructions for Mac-based email programs

Set up email in Mozilla Thunderbird 8.0

Set up email in Entourage 2008 for IMAP or POP access

Set up email in Mac OS X Mail for IMAP or POP access

Instructions for Amazon Kindle Fire

Set up email on an Amazon Kindle Fire

General instructions for other POP or IMAP email programs

If the program you're using isn't listed above, use the following information to help you set up your email.

  • Email address: This is your full email address (for example, tony@contoso.com).
  • User name: Your user name is your full email address (for example, tony@contoso.com).
  • Password: This is the password for your email account.
  • Incoming mail server settings: These are your incoming (POP3 or IMAP4) server settings.
    • If you’re connecting to your Office 365 email, use the following settings.
Server name Port Encryption method
POP3 outlook.office365.com 995 SSL
IMAP4 outlook.office365.com 993 SSL
  • Outgoing mail server settings: This is your SMTP server name.
    • If you’re connecting to your Office 365 email, use the following settings.
Server name Port Encryption method
SMTP smtp.office365.com 587 TLS
  • Authentication settings: If the program allows you to set up advanced settings use the following settings.
    • Select the outgoing server requires authentication option.
    • Select the setting that lets you use the same user name and password for sending email option.
    • Don't select the setting for Secure Password Authentication.

Find your server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. The settings you need are listed in the tables earlier in this article.

If you’re not connecting to Office 365 email, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, select Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting, IMAP setting   , and SMTP setting.

What else do I need to know about POP or IMAP client setup?

  • If you see Not available under POP setting, IMAP setting   , and SMTP setting, you may need to contact the person that manages you email account to determine your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. Server name.
  • Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are methods to help secure communications between your computer and the email server. Some email programs refer to SSL or TLS as "encryption." In most email programs, you need to open an "Advanced" setting or tab to set SSL for POP and IMAP connections and TLS for SMTP connections.
  • Your email program may automatically try to use port 110 if you're using POP or port 143 if you're using IMAP. If your email program shows port 110 or 143, be sure to select SSL encryption. Then, enter a port number of 995 to replace the default port number (110) if you're using POP or a port number of 993 to replace the default port number (143) if you're using IMAP.
  • Your email program may automatically try to use server port 25 for SMTP. If your email program shows port 25 for SMTP, be sure to select TLS encryption. Then, enter 587 to replace the default port number (25).
  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through POP3 or IMAP4 will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your POP3 or IMAP4 program. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.

What if I want to know more?

Use IMAP or POP email programs

Supported email programs and features

 
 
Applies to:
Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business