Avoiding Multiple Outlook Welcome Messages with Roaming Users

Users could see a new copy of the “Welcome to Microsoft Office Outlook 2003” message in their Inbox each time they start Microsoft® Office Outlook® 2003 on a different computer, depending on how you've configured settings for roaming users. For example, this can happen when organizations do not have a designated computer for each user (such as in university computer labs).

Outlook sets a registry key in the user’s Outlook profile to track that the welcome message has appeared in the user’s Inbox. However, when a user’s profile does not roam with the user to different computers, this Outlook registry key does not exist for the user during a subsequent session of Outlook; thus, the user sees a new copy of the welcome message.

You can prevent users from receiving multiple copies of the welcome message by disabling the message so that no Outlook users see it.

On the Add/Remove Registry Entries page of the Custom Installation Wizard or the Custom Maintenance Wizard, add the following registry key:


Data type: DWORD

Data value: FFFFFFFF

For more information about adding or removing registry keys by using the Custom Installation Wizard, see “Specify registry key settings” in Customizing Outlook Features and Installation With the Custom Installation Wizard.


  • To enable the Outlook welcome message feature again, remove the CreateWelcome registry key as well as the following registry key:


  • Another way to prevent users from receiving multiple copies of the welcome message is to enable roaming Windows user profiles within a domain. When roaming users are configured in a domain, their settings roam with them to each new computer, including the registry setting that prevents additional copies of the Outlook welcome message from appearing in their Inbox. For example, one way to establish roaming users is to use the Roaming User Profiles feature of the Active Directory® directory service.

For detailed information about configuring roaming users as part of Active Directory, see Configuring Roaming User Profiles. To learn more about roaming user profiles in general, see Microsoft Windows 2000-based Roaming User Profiles.

  • With Outlook 2003 Service Pack 1 and later, users no longer automatically receive a copy of the welcome message when Outlook runs for the first time on a new computer. You can change this new default behavior and include the Outlook welcome message for new users by adding and removing some registry keys. For more information, see No Default Welcome Message with Outlook 2003 Service Pack 1.
  • The "Welcome to Microsoft Office Outlook 2003" message is integrated into the Outlook 2003 product and cannot be customized.

Applies to:
Deployment Center 2003