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SupportCalls with Outlook
Provided by: AssistMyTeam
Product: Outlook
Listing Type: Download
Rating: 4.7 of 5 stars (13 votes)

ITIL guided, automated help desk inside MS Outlook

An ITIL guided, automated help desk system seamlessly integrated within MS Outlook and using Microsoft Exchange for storing support cases. Provides support team with tools to log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Leverage the web with ASP.NET websites for both remote technicians and callers. Integrated knowledge base, asset tracking, SLA and statistics. Use Skype to make calls, send SMS.




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