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Public Folder HelpDesk
Provided by: kalmstrom.com Business Solutions
Product: Access, Excel, Outlook
Listing Type: Download
Rating: 4.0 of 5 stars (35 votes)

Organize support requests within Outlook

Work with issue tracking and user support in Outlook with Public Folder HelpDesk from kalmstrom.com Business Solutions. Converts e-mails to tickets, including rich text, screenshots, and attached files. Ticket history, FAQ, Automatic alerts. Select callers from GAL or Outlook Contacts. Tickets can be customized and data from custom fields entered into the database. Convert tickets into Knowledge Base articles or Outlook Tasks. Powerful statistics tool included. For public folders or mailboxes.




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