The wrong amount of e-mail is sent to Junk E-mail

Cause: The junk e-mail filter is set too high or too low.

Solution:    Increase or decrease the level of junk e-mail protection.

  1. On the Tools menu, click Junk E-mail Protection.
  2. Choose the level of junk e-mail protection that you want.
To Do this
Allow all messages from a specific domain (domain: In an e-mail address, the domain is that part of the address after the "@" symbol. For example, in the address "example@alpineskihouse.com," the domain is "alpineskihouse.com." A domain is also referred to as a "realm." If you need to log into an Outlook account using a realm, enter the name in capital letters, for example, ALPINESKIHOUSE.COM.)

Click the Safe Domains tab, and then type the domain name.

For example, if you enter "alpineskihouse.com" on your Safe Domains list, a message from a person with an e-mail address that contains "@alpineskihouse.com" is never classified as junk.

Block all messages from a particular sender or a specific domain Click the Blocked Senders tab, and then type the e-mail address or the domain name.

 Important   Unless the level of junk e-mail protection is set to None, legitimate messages might be classified as "junk" and put in the Junk E-mail folder. Check the Junk E-mail folder regularly to make sure that it doesn't contain any legitimate messages.

Cause: Important senders are not yet specified in Outlook.

Solution:    Add individual senders to the address book.

Add important message senders to your Outlook contacts. When a contact is saved in Outlook, Outlook does not classify messages from that contact as junk.

Solution:    Add companies or organizations to the Safe domain (domain: In an e-mail address, the domain is that part of the address after the "@" symbol. For example, in the address "example@alpineskihouse.com," the domain is "alpineskihouse.com." A domain is also referred to as a "realm." If you need to log into an Outlook account using a realm, enter the name in capital letters, for example, ALPINESKIHOUSE.COM.)  list.

  1. On the Tools menu, click Junk E-mail Protection.
  2. Click the Safe Domains tab, and then type the domain name.

For example, if you add "alpineskihouse.com" to your Safe Domains list, a message from a person with an e-mail address that contains "@alpineskihouse.com" is never classified as junk.

Solution:    Add your mailing lists to the Mailing List Manager.

  1. On the Tools tab, click Mailing Lists.

Tools tab, group 4

  1. Click New.
  2. In the Name box, type a name for the Mailing List that you are adding.
  3. In the List address box, enter the address for the mailing list, for example, all-group-members@example.com.
  4. Optionally, you can set additional parameters for how Outlook handles messages from this mailing list.

Adding parameters such as category and folder location is not necessary if you just want Outlook to prevent mailing list messages from being classified as junk.

Cause: Junk e-mail senders are not yet specified in Outlook.

Solution:    Add e-mail addresses or domain (domain: In an e-mail address, the domain is that part of the address after the "@" symbol. For example, in the address "example@alpineskihouse.com," the domain is "alpineskihouse.com." A domain is also referred to as a "realm." If you need to log into an Outlook account using a realm, enter the name in capital letters, for example, ALPINESKIHOUSE.COM.)  to the Blocked Senders list.

  1. On the Tools menu, click Junk E-mail Protection.
  2. Click the Blocked Senders tab, and then type the e-mail address or the domain name.

For example, if you add "alpineskihouse.com" to your Blocked Senders list, a message from a person with an e-mail address that contains "@alpineskihouse.com" is always classified as junk.

See also

Organize mailing list messages

About junk e-mail protection

Customize junk e-mail protection

Label a message as "junk" or "not junk"

 
 
Applies to:
Outlook for Mac 2011