Make, receive, and manage calls with Lync 2010

Exercise 3: Answer or decline a call using Lync 2010

Now it’s your turn to try things out. Follow these steps to practice answering a call using Lync.

1. Use your mobile phone or have a friend call your work phone.
2. When you get a call, the incoming call alert is displayed in the lower-right corner of your computer screen.
3. To answer the call, click anywhere in the incoming call alert.
4. To redirect it to a different number, click Redirect, and then select a number.
5. To decline a call, click Decline.