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Make, receive, and manage calls with Lync 2010

Getting Started

Learn how to use Microsoft Lync 2010 to make and receive phone calls with one-click, follow up on missed calls, and use call controls to mute and unmute your voice. This course provides examples to help you complete daily Lync 2010 activities.

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About this course

This course includes:

  • One self-paced lesson.
  • Practice sessions for hands-on experience. The practice exercises require that you have Lync 2010 installed on your computer.
  • A short test at the end of the lesson. The test is not scored.
  • Reference links at the end of the course to supplemental material such as Quick Reference Cards.

Goals

After completing this course you will be able to:

  • Set up device and perform a Lync call quality check.
  • Make and receive calls using Lync 2010.
  • Add voice to your Lync conversation.
  • Manage your call using mute and unmute, place your call on hold, or transfer your call to another person or number.
  • Set up and check your voice mail and follow up on missed calls.
  • Set up call forwarding and simultaneous ring.

See more courses on Lync 2010.

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