Lync automatically detects your audio and video devices, such as a headset, mic, speakers and cameras. Before you make a call make sure that you have an audio device connected to your computer. We strongly recommend that you check your devices before joining a meeting or making a call, to make sure you’re all set.
Since there isn’t an option in Lync Windows Store app to verify that your audio and video devices are set-up, we recommend that you make a test audio or video call to make sure everything is working correctly.
To call a contact using Lync, select the contact and select the phone button. Then choose one of the following options for the call:
Lync call: to call the contact in Lync
Work: to call the contact at a work number (not available for Office 365 users)
Voice mail: to call the contact’s voice mail (not available for Office 365 users or with Lync Basic)
After the call connects, use the mic button on the upper right side in the window to mute/unmute yourself, and the handset button to end the call.
To access other call controls, open the app commands by swiping in from the bottom of the call window, or with a right-click from a mouse.
Select the buttons as appropriate:
- Call > Hold Call to put the call on hold, or Transfer Call to send to another number or person.
- Video > add video to a Lync call.
- IM > add instant messaging to a Lync call.
- Participants > invite other contacts to join the call.
- Speaker > slide the pointer up and down for volume, or select the speaker icon at the top of the volume control to mute.
- Dial pad > interact with an automated phone system, such as entering a code, when you call your voicemail, or make a selection when you call an office reception desk.
Use the Dial pad
If your Lync account is enabled for Enterprise Voice (not available for Office 365 users), you can use the dial pad to call a phone number from Lync.
- Swipe in from the bottom of the Lync home screen or right-click with a mouse, and select Dial pad.
Tip The dial pad is available in snapped view as well. Just swipe from the bottom of or right-click the snapped view. For details about the snapped view, see Use the snapped view.
- Enter a phone number in one of the following ways:
- Select the number buttons on the Dial pad.
- Type the number on your keyboard.
- Paste the number if it is already copied to the clipboard.
- Select CALL.
After the call connects, use the mic button in the call window to mute/unmute yourself and the handset button to end the call.
Receive a call
When a contact calls you, a notification displays on your screen. To answer the call, select the notification.
If you don’t want to accept the call, swipe the alert to the right or click the X button, to dismiss the call and send it to voice mail, if available.
Answer audio and video calls on a locked device
You can answer audio and video calls quickly, without having to unlock your device and login. When someone calls you, a call alert pops up on the locked screen. Click the appropriate button to answer with video or audio.
If you need to login to your device in the middle of the conversation, select the Unlock button on the lower left side of the call window.