FAQs for Lync in a Virtual Desktop Infrastructure (VDI) environment

Lync 2013 now supports audio and video calls in a remote desktop environment, for example, Virtual Desktop Infrastructure (VDI) environment. You can connect an audio or video device to your local computer and then connect to a virtual machine that is running Lync. Once you connect to the virtual machine and sign-in to Lync, you can then make and receive audio or video calls.

What do you want to know about?


Which features are not supported when Lync is in a VDI environment?

The following features are not supported when you are using Lync 2013 in a VDI environment:

  • The Audio Device and Video Device tuning pages are not available.
  • Multi-view video is not supported.
  • Recording of conversations is not supported
  • The Call Delegation and Response Group Agent Anonymization features are not supported.
  • Joining meetings anonymously (that is, joining Lync meetings hosted by an organization that does not federate with your organization) is not supported.
  • Using the Lync VDI plug-in along with a Lync Phone Edition device is not supported

Top of Page Top of Page

How to set-up an audio and video device?

When Lync detects that you are using Lync in a remote desktop environment, it prompts you to enter your credentials so that Lync can use the audio and video device that’s connected to your computer.

To connect your audio and video device, do the following:

  • Enter your credentials when prompted, select Save Password, then click OK.

The Lync status bar will update when you have successfully connected your audio and video device.

 Note    Your audio or video device will not connect if your Lync sign-in information is incorrect or you click Cancel when you are prompted for your Lync sign-in information. When this happens sign out of Lync, and then sign in again with your correct sign-in information.

Top of Page Top of Page

How to check if my audio or video device works with Lync?

There are two easy ways to do this:

From the Lync Contacts list, check the status bar on the lower right. If you see a green check mark, then your audio and video devices are connected to Lync successfully.

If you are using a Lync certified audio device and you see your presences status on the LED display of the device, then it’s working correctly.

Top of Page Top of Page

I have multiple headsets connected to my local computer, how do I check which one I use with Lync?

  • On Lync status bar located check the Audio Device icon on the lower left corner, it will list the device Lync is using.
  • You can also check by, making a Lync test call and then check which audio device is being used by Lync.

Top of Page Top of Page

How do I adjust by speaker volume?

  1. When you are in a call, click the Audio icon, and then click the Device tab.
  2. Use the slider bar to adjust your volume.

 Note    To mute your speakers, click the Speaker icon next to the volume slider, and then click the Mute icon.

Top of Page Top of Page

How do I adjust my microphone gain level?

To adjust your microphone gain level, do the following on our computer:

  1. On your system tray, right click the Speaker icon, and then select Recording Devices.
  2. Select your device from the list and then click Properties.
  3. Click the Levels tab, and use the slider bar adjust your microphone gain level.

Top of Page Top of Page

How do I switch from my headset to a speaker phone during a call?

Lync supports all HID (Human Interface Device) commands from Lync compatible devices. If you have a HID connected to your local computer, push the speaker button on your speakerphone device to move the call from your headset to the speakerphone.

Top of Page Top of Page

 
 
Applies to:
Lync 2013