FAQ for Lync 2013 for iPhone

What do you want to know?

When I make a Lync call does it use my mobile minutes?

The Require Wi-Fi for VoIP option lets you choose if you want to use the cellular data network for audio calls. When you turn on Require Wi-Fi for VoIP and a Wi-Fi connection isn’t available, Lync will try to make the call by calling your mobile number instead. When you answer the incoming mobile call, you’re then connected to the Lync call. As a result, your mobile minutes may be used.

Why don’t I see all my conversation history on my mobile phone?

The conversation history on Lync for iPhone is not synced with Microsoft Exchange. This means that conversations that occur on your Lync mobile device will only be displayed on that device’s conversation history and nowhere else. Also, when you delete a conversation on your mobile device, that conversation is permanently deleted.

To keep a record of a particular conversation you’ve had on Lync on your mobile device, send the conversation to yourself from Lync.

How do I display or change my picture on my mobile phone?

  • To display your photo: Confirm that you’ve uploaded a photo on your Lync desktop account. On your phone, tap Options and then switch Photos to On.
  • To change your photo: Just change the photo in your desktop Lync account. The photo on your mobile phone should change within twenty-four hours.

What version of Lync do I have to be on to use Lync on my mobile device?

February 2013 Cumulative Update for Lync Server 2013 or later. For more information, contact your technical support team.

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Applies to:
Lync 2013 for iPhone, Lync 2013 for Office 365 operated by 21Vianet, Lync operated by 21Vianet for iPhone, Office 365 operated by 21Vianet - Enterprise, Office 365 operated by 21Vianet - Enterprise admin, Office 365 operated by 21Vianet - Midsize Business, Office 365 operated by 21Vianet - Midsize Business admin, Office 365 operated by 21Vianet - Small Business, Office 365 operated by 21Vianet - Small Business admin