FAQ for Lync 2013 for Android

What do you want to know?


When I make a Lync call does it use my mobile minutes?

The Require Wi-Fi for VoIP calls option lets you choose if you want to use the cellular data network for audio calls. When you turn on Require Wi-Fi for VoIP calls and a Wi-Fi connection isn’t available, Lync tries to all your mobile number instead. When you answer the incoming mobile call, you’re then connected to the Lync call. As a result, your mobile minutes might be used.

Why don’t I see all my conversation history on my mobile phone?

The conversation history on Lync 2013 for Android is not synced with Microsoft Exchange Server. This means Lync conversations that occur on your mobile device are displayed only on that device’s conversation history and nowhere else. Also, when you delete a conversation on your mobile device, that conversation is permanently deleted.

To keep a record of a particular conversation you’ve had on Lync on your mobile device, email the conversation to yourself from Lync.

What version of Lync do I have to be on to use Lync on my mobile device?

You need the February 2013 Cumulative Update for Lync Server 2013 or later. For more information, contact your technical support team.

I was disconnected from a meeting. Is there an option to quickly rejoin the meeting?

Yes. If you have to temporarily leave a Lync meeting or get disconnected for any reason, you can rejoin it by tapping Rejoin in the notification.

 Note    If you’re not in the Lync app when you get disconnected, you may see a notification that you were disconnected but you’ll need to return to the Lync app to tap Rejoin.

How do I invite additional people to a meeting?

Tap the Invite icon and then use search to add others (individuals or groups) to the meeting.

How do I add or delete a contact?

You add or delete contacts in your desktop version of Lync. The changes you make there will later appear in your Lync Mobile account.

How do I display or change my picture on my mobile device?

To display your picture: Confirm that you’ve uploaded your picture on your Lync desktop account. On your mobile device, tap Options and then switch Photos to On.

To change your picture: Just change the picture in your desktop Lync account. The picture on your mobile device should change within twenty-four hours.

Why can’t I see all my meetings in my Meeting tab?

This is by design. You can see only your meetings for the same day.

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Applies to:
Lync 2013 for Android, Lync 2013 for Office 365 operated by 21Vianet, Lync operated by 21Vianet for Android, Office 365 operated by 21Vianet - Enterprise, Office 365 operated by 21Vianet - Enterprise admin, Office 365 operated by 21Vianet - Midsize Business, Office 365 operated by 21Vianet - Midsize Business admin, Office 365 operated by 21Vianet - Small Business, Office 365 operated by 21Vianet - Small Business admin