Call forward and simultaneously ring

You can set up call forwarding and simultaneously ring so calls don’t get missed. You forward incoming calls by setting up forwarding rules. Call forwarding options are available only if your organization is configured to support them. If you’re not sure about which Lync features are enabled, contact your organization’s technical support team.

If call forwarding is enabled, you can use it to forward calls to another number or another contact. Call forwarding is especially useful if you’re traveling or working from home, because calls can be forwarded to your current location. If you’re out of the office, calls can be automatically forwarded to a co-worker.

The simultaneously ring option is handy for people on the go. When you get a call it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your phone and another number or contact, in case you’re busy or momentarily unavailable.

What do you want to do?


Forward call to voice mail or another number

The Call Forwarding option is typically used to forward calls to voice mail or to a number other than your mobile number. When you set call forwarding settings in Lync, all incoming calls are automatically forwarded to the destination you choose.

To set call forwarding, do the following:

  1. From the left, tap the first icon to get to the My Info screen, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Forward Calls, and then select one of the following:
  • Tap Voice mail to have the call sent to your voice mail where you can retrieve it later.
  • Tap Custom to select a number you’ve added before, such as your mobile phone.
  • Click New Number and type in a new phone number.
  • Tap New Contact, and then search a contact in the dialog box that is displayed.
  1. Tap Apply Settings and then select when this setting should apply.

Stop call forwarding

To stop call forwarding, do the following:

  1. From the left, tap the first icon to get to the My Info screen, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Do not Forward.
  3. Tap Apply Settings and then select when this setting should apply.

Set up simultaneously ring

Unlike call forwarding where your work phone doesn’t ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don’t get the busy signal and their calls don’t get missed. And, they won’t be aware that their call was forwarded.

  1. From the left, tap the first icon to get to the My Info screen, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Simultaneously Ring, and select the following:
  • Tap New Number and type in a new phone number, and then tap Done.

Top of Page Top of Page

 
 
Applies to:
Lync 2013 for iPad, Lync 2013 for Office 365 operated by 21Vianet, Lync operated by 21Vianet for iPad, Office 365 operated by 21Vianet - Enterprise, Office 365 operated by 21Vianet - Enterprise admin, Office 365 operated by 21Vianet - Midsize Business, Office 365 operated by 21Vianet - Midsize Business admin, Office 365 operated by 21Vianet - Small Business, Office 365 operated by 21Vianet - Small Business admin