During an Easy Assist session, a support agent may need to restart a customer's computer. This can be done in the Easy Assist Clien using the Reboot and Reconnectfeature.
To request a Reboot and Reconnect
- From the Easy Assist client, click the Tools menu, and then click Request Reboot and Reconnect.
- In the You are about to send a reboot request to "user name" Click OK to continue dialog box, click OK.
- A Waiting for a response from customer dialog box appears. If the customer accepts the request to restart, then a confirmation dialog box will appear. Click OK to confirm the restart.
- The customer's computer will restart and automatically log back in to the Easy Assist session.
Note When the computer restarts the customer will need to provide their computer logon information.