The Microsoft Easy Assist client provides a way for the support agents to interact with each other. If you want to chat privately with all other support agents in the session, you can use the private chat feature.
You can chat with other support agents during a session, such as when a support agent may have questions for a senior support agent
To chat privately with another Support Agent
- From the client, click the Private chat with other Support Agents icon.
- Type your comment or question in the text box, and then click Send. The chat between you and the support agent appears in the box at the top.
To chat with a Customer
- From the Client, in the Chat text box at the bottom, type your comment or question, and then click Send. The chat between you and the customer appears at the top.