Article Before using the Easy Assist Launchpad to create support sessions, you must first configure your account. To configure the Easy Assist Launchpad Install...
Article There are two methods for creating sessions. It is recommended that you use the Easy Assist Launchpad to create sessions. The Launchpad allows you to create...
Article With the Easy Assist client, after your support session is over, you can: Exit a session without ending it, so that other participants can continue the...
Article You can upload content to the support session for users to download. Note The Easy Assist client scans the file for viruses as the file is uploading...
Article The Microsoft Easy Assist client provides a way for the support agents to interact with each other. If you want to chat privately with all other support...
Article When you receive an e-mail invitation to a Microsoft Easy Assist session, you can easily join the session by clicking the link in the invitation. You can...
Article During a session you can enable recording and save the recording to your Live Meeting service conference center. A recorded session includes everything...
Article During an Easy Assist session, a support agent may need to restart a customer's computer. This can be done in the Easy Assist Clien using the Reboot and...
Article The Microsoft Easy Assist client has a streamlined design that puts the focus on what you are troubleshooting. There are many ways you can share and request...
