Participate in the Customer Experience Improvement Program

By participating in the Customer Experience Improvement Program, you can help to improve the quality, reliability, and performance of Microsoft Office.

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Key points about the Customer Experience Improvement Program

  • If you are willing to participate, you don't have to do any additional work. You never have to complete a form, fill out a survey, or answer a telephone call.
  • Microsoft automatically collects information from your computer, including the error messages that are generated by the software and when they are generated, the kind of computer equipment that you are using, whether your computer is having any difficulty running Microsoft software, and whether your hardware and software respond well and perform rapidly. In general, this information is collected once each day.
  • Any information that you share with Microsoft is completely anonymous, and absolutely no information is personally identifiable as being yours. This information is not used in advertising or sales in any way. Microsoft does not share this information with any other company. When you join the program, an identification number is generated randomly. That number is the only identification that is used when you share information with Microsoft. Because the number is completely random, Microsoft cannot trace your information back to you — and neither can anyone else.
  • For full details about this program and to learn more about information privacy, visit the Customer Experience Improvement Program Web site.

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If I want to participate in the Customer Experience Improvement Program

  1. Click the File tab.
  2. Under Help, click Options.
  3. Click Trust Center.
  4. Click Trust Center Settings, and then click Privacy Options.
  5. Select the Sign up for the Customer Experience Improvement Program check box, and then click OK.

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If I choose to participate now, can I stop participating later?

Yes, you can stop participating in the Customer Experience Improvement Program at any time.

  1. Click the File tab.
  2. Under Help, click Options.
  3. Click Trust Center.
  4. Click Trust Center Settings, and then click Privacy Options.
  5. Clear the Sign up for the Customer Experience Improvement Program check box, and then click OK.

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Applies to:
Access 2010, Excel 2010, InfoPath 2010, OneNote 2010, Outlook 2010, PowerPoint 2010, Project 2010, Publisher 2010, SharePoint Designer 2010, Visio 2010, Word 2010