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Troubleshoot discussions and subscriptions
 

ShowI can't subscribe to a Web page or discussion.

The Subscription feature is not available    A server administrator must set up this feature before you can use it.

You might not have permission to subscribe    Make sure you are connected to a discussion server where you have permission to participate in subscriptions. See your server administrator for the name of the server where you have the Subscribe To Document permission.

You might be using a more recent version of Windows SharePoint Services from Microsoft    Discussion servers running Windows SharePoint Services do not support subscriptions through the Web Discussions toolbar. However, you can receive notifications using Windows SharePoint Service alerts. For more information, see Windows SharePoint Services online help.

ShowI don't see discussions on a Web page or document.

The Web Discussions feature is not available    A server administrator must set up this feature before you can use it.

You might be using the wrong discussion server    Discussions are stored separately, not with the Web page or document. If you're using a server different from the one on which the discussions are stored, you won't see the discussions. Make sure you are connected to the correct discussion server. Try selecting Current document's server if you have multiple discussion servers available. See your server administrator for details.

There might be a problem with the discussion server or the network    If the discussion server is not running properly or there is a problem with your connection to the server, you won't be able to see the discussions. Try refreshing the document later, or contact your server administrator.

You might be using a more recent version of Windows SharePoint Services from Microsoft    When using Web discussions with Windows SharePoint Services, you can only discuss files that have been saved to the discussion server. You cannot discuss files that reside on a different server.

You might not have permission to read discussions    Make sure you are connected to a discussion server where you have permission to read discussions. See your server administrator for the name of the server where you have the View Web Document Discussions permission.

The discussions might need to be refreshed    Recently added discussions might not automatically appear in a document. On the Web Discussions toolbar, click Discussions, and then click Refresh Discussions.

The discussions might be hidden or closed    On the Web Discussions toolbar, try one of the following:

  • Click Show/Hide Discussion Pane Button image to display the Discussion pane.

  • Click Discussions, then click Discussion Options, and then select the Show closed discussions check box.

The Web page or document might have been moved or renamed    Discussions are stored separately from the document. Moving or renaming a document breaks the links between the document and the discussion comments. Saving a file in a different format (such as using the Save as Web Page command in Microsoft Office applications) also breaks the links to discussion comments because a new file with a new name is created.

  • If a document and its discussions are stored on the same server, you can maintain the links between the document and discussion comments by using Web Folders or My Network Places in Microsoft Windows Explorer, or by using Microsoft FrontPage, to move or rename the document.

  • If a document and its discussions are stored on separate servers, you can restore the links between the document and discussion comments by moving the document back to its original location or by renaming the document with its original name.

You might be working offline with an older browser   To view your discussions while working offline, you need to use Microsoft Internet Explorer 5 or later.

ShowI can't add a discussion to a Web page or document.

The Web Discussions feature is not available    A server administrator must set up this feature before you can use it.

The discussions might need to be refreshed    Recently added discussions might not automatically appear in a document. On the Discussions toolbar, click Discussions, and then click Refresh Discussions.

You might not have permission to add a discussion    Make sure you are connected to a discussion server where you have permission to create discussions. See your server administrator for the name of the server where you have the Author Web Document Discussions permission.

You might not have a connection to the network    If you don't have a connection to a network, you can still view and filter discussions in a document, but you can't add any new discussions. Microsoft Office maintains a list of recently opened files and any discussions associated with those files by replicating those files on your hard disk. The replication feature is available only if you are running Microsoft Internet Explorer 5 or later.

ShowI can't reply to a discussion.

You might not have permission to participate in discussions    Make sure you are connected to a discussion server where you have permission to participate in discussions. See your server administrator for the name of the server where you have the Author Web Document Discussions permission.

ShowI can't close a discussion.

You might not have permission to close discussions    Make sure you are connected to a discussion server where you have permission to close discussions. See your server administrator for the name of the server where you have the Close Web Document Discussions permission.

You may be using an older version of Microsoft Office Server Extensions    To close discussions, your discussion server must be running Windows SharePoint Services from Microsoft or Microsoft SharePoint Portal Server. A server administrator must set up this feature before you can use it.

ShowI can't edit or delete a discussion.

You might not have permission to edit or delete discussions    Make sure you are connected to a discussion server where you have permission to edit and delete discussions. See your server administrator for the name of the server where you have the Author Web Document Discussions permission. You can edit and delete only those discussion comments that you create.

ShowSome of the buttons on the Web Discussions toolbar are unavailable.

If the Subscription feature has not been enabled on the discussion server, then Subscribe is not available.

ShowMy name is not appearing in the discussion comment header.

The option to display names might be turned off    Do the following:

  1. On the Web Discussions toolbar, click Discussions, and then click Discussion Options.
  2. Under Discussion fields to display, select the Display name check box to display your name, or select the User name check box to display your logon name.

Your user information might not be correct    If you've logged on to someone else's computer and are adding discussion text to a document, that person's display name might be appearing in the discussion header instead of your name.

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