I received a message stating that the custom form could not be opened or that the array index was out of bounds.
The Outlook forms cache (forms cache: The folder located in C:\Windows\Forms that serves as a storage location for forms.) is corrupt.
To repair the forms cache, you need to clear its contents.
- Open the Forms Manager dialog box.
How?
- On the Tools menu, click Options.
- Click the Other tab.
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Under General, click Advanced Options.
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In the Advanced Options dialog box, under Appearance options, click Custom Forms.
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In the Custom Forms dialog box, click Manage Forms.
- In the Forms Manager dialog box, click Set.
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In the Set Library To, dialog box, under Forms Library, select Personal Forms.
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Click OK.
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Clear the contents of the forms cache.
How?
- In the Forms Manager dialog box, in the left-hand text box, press the CTRL key and click to select the following forms:
- Account
- Business Activity
- Business Contact
- Business Note
- Business Phone Log
- Opportunity
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Click Delete.
- Click Clear Cache.
- Click Close.
- Click OK three times.
- Close and then restart Outlook.
I notice changes to the Outlook menus, commands, and folders.
Using Microsoft Office Outlook 2003 with Business Contact Manager is very similar to using Microsoft Outlook. Business Contact Manager operates within the Outlook window, so tools and menu commands are similar and easy to locate.
When you install Business Contact Manager, a Business Contact Manager folder is automatically set up for you. The Business Contact Manager folder will contain subfolders for your Account (Where information about the account is stored, including information that is entered on the Account form, linked records, and history items.), Business Contact (Where information about the business contact is stored, including information that is entered on the Business Contact form, linked records, and history items.), and Opportunity records (Where information about the opportunity is stored, including information that is entered on the Opportunity form, linked records, and history items.).
I can't see the Navigation Pane.
To view the Navigation Pane (The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), click View on the Standard toolbar (A toolbar that performs some of the most common tasks in a Microsoft Office application, such as opening, saving, and printing files.), and then click Navigation Pane.What types of online tasks can I perform with Business Contact Manager?
Microsoft Office Outlook 2003 with Business Contact Manager tracks e-mail messages sent to and received from Account (Where information about the account is stored, including information that is entered on the Account form, linked records, and history items.) and Business Contact records (Where information about the business contact is stored, including information that is entered on the Business Contact form, linked records, and history items.). You can also access a variety of online business tools on the Microsoft bCentral site. To connect to bCentral, click Business Services on the Business Tools menu. I can't see the Business Contact Manager folder.
Do one or both of the following:
Open the Folder List
- On the Go menu, click Folder List.
- In the Folder List (Displays the folders available in your mailbox. To view subfolders, click the plus sign (+) next to the folder. If the Folder List is not available, click Folder List on the Go menu.), look for the Business Contact Manager folder.
Make sure Business Contact Manager is enabled
- On the Help menu, click About Microsoft Outlook.
- At the bottom of the dialog box, click Disabled Items.
- Follow the directions in the dialog box.
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