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Fix incorrectly displayed text in Word
 
Applies to
Microsoft Word 2002

Occasionally, when you open a Word document — for example, one created in an earlier version of Word or one created in a language version of Word other than yours — text may be displayed as boxes or as garbled characters. Here are some possible explanations and solutions.

ShowThe text was written in a language that is not enabled for editing.

Enabling a language for editing not only turns on features specific to that languages; in some cases, doing so installs the font needed to display the language's characters correctly. You can enable languages for editing by using the Microsoft Office Language Settings Tool.

ShowHow?

  1. On the Microsoft Windows® Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office XP Language Settings.
  2. Click the Enabled Languages tab.
  3. In the Available languages box, select the language you want to add, and then click Add.
    The language appears in the Enabled languages box.
  4. Repeat step 3 for each language you want to enable.

ShowThe document uses a font that doesn't support the language the document was written in.

If you have enabled the language for editing, and there are still boxes instead of text in your document, try to format the text with a different font to make the characters appear correctly. For example, Arial, Times New Roman, and a few other fonts have support for all European languages. Microsoft Office XP also comes with several fonts for East Asian text: MS Mincho (Japanese), PMingLiu (Traditional Chinese), SimSun (Simplified Chinese), and Batang (Korean).

ShowYour operating system doesn't support the language.

For example, right-to-left languages such as Arabic and Hebrew are supported only on the corresponding language versions of Microsoft Windows® Millenium Edition, Microsoft Windows 98, or Microsoft Windows NT® 4.0, or on any language version of Microsoft Windows 2000 or later.

ShowThe text is formatted with an older, non-Unicode font that is not compatible with Word 2002.

Some documents written in Eastern European or complex scripts languages use fonts that were created by third parties. These fonts may have been displayed correctly in Microsoft Word 95 and earlier. However, later versions of Word, which use the Unicode text encoding standard, can't correctly display the text.

You can correct the display of these fonts by using the Fix Broken Text command on the Tools menu.

ShowHow?

  1. Enable the document's language for editing, as described earlier in this article. For example, if the document is in Polish, enable Polish for editing.
  2. Open the document.
  3. Select the text you want to repair, or make no selection if you want to repair the entire document.
  4. On the Tools menu, click Fix Broken Text.
  5. In the Document Language box, select the correct language for the text you want to repair.

When the tool has finished, the text should be displayed correctly in the correct language.

ShowYou might be using another third-party font that Microsoft Office XP doesn't support.

Try using one of the fonts that comes with Office XP instead.

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