This paper looks at how Microsoft technology can be used to create an Internet-based portal with collaborative workspaces to support real-time and offline intraagency and interagency collaboration. This unifying technology enables police departments, fire departments, emergency medical response teams, public utilities, and a spectrum of other public and private stakeholders to share information across agency and jurisdictional boundaries. Working together, they can create Emergency Operations Plans (EOPs), Incident Action Plans (IAPs), and other resources that can be living documents — referenced and updated online or offline whenever needed.

Included in this document:

• Introduction
• Technology Needs when Coping with Disaster
• Using a Shared Workspace to Plan and Train Before a Disaster
• Using a Shared Workspace to Execute and Respond During a Disaster
• Using a Shared Workspace for After-Action Review
• Summary
• Appendix A: Scenario of How a Disaster Planning Solution can Be Assembled
• Appendix B: An Abbreviated Product Guide for Creating Incident Management Systems Using Microsoft Products and Technology

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