Support

Customers are able to purchase Duet from either Microsoft or SAP. Duet is jointly supported by both companies. Depending upon the company from which the licenses were acquired, a customer should contact the selling party for the first line of support escalation. If Microsoft has sold Duet to a customer then the standard Microsoft Customer Support Services escalation applies. Please visit the Duet for Microsoft Office and SAP Support Services Web site for detailed information. Alternatively a customer that is working with a Microsoft Technical Account Manager can ask the Account Manager to open a support ticket for Duet.

Once a support ticket is issued, Microsoft Customer Support Services will have it routed to the Duet support team at Microsoft. Additionally, Microsoft and SAP support teams work closely together with combined technical expertise fielding customer issues and can route to each other during the support process.

See more information in the frequently asked questions.

Duet Insider's Community

Duet Insider's is a community created to connect with customers and partners that are interested in making the most out of their SAP investment. Microsoft customers and partners can find answers, downloads, give feedback, and receive early updates on Duet and complementary technologies developed by Microsoft and its partners.

Duet Blogs

Duet blogs are managed by the Microsoft and SAP product teams directly. The teams are committed to share valuable first-hand product information and technical knowledge. Customers are free to read postings and ask questions and contribute to the organic growth of this newsgroup.

• Microsoft TechNet
• SAP SDN