Set Call Forwarding options

You can reset Call Forwarding options at any time by clicking the call forwarding menu at the lower-left corner of the Lync main window. Call Forwarding options are available only if your organization is configured to support them. If you are unsure about what Microsoft Lync 2010 options are enabled, contact the support team in your organization. For emergency services call, call forwarding rules are turned off for 120 minutes so that response personnel can reach you back.

 Important    If you configure Call Forwarding in Lync 2010, when a call connects, the number you set your calls to be forwarded to will be displayed to the person who called you. This occurs with Lync to Lync calls only.

What do you want to do?


Open Call Forwarding options

To open the Call Forwarding options, do the following:

  • Open Lync 2010, and, in the Lync main window, do one of the following:
    • Click the Options button Lync Options Button, and then click Call Forwarding.
    • In the lower-left corner, click the call forwarding menu, and then click Call Forwarding Settings.

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Have calls ring your work phone only

To have calls ring your work phone only, do the following:

  • Open Call Forwarding options, and then select Turn off call forwarding now.

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Have calls forwarded

To have calls forwarded, do the following:

  • View Call Forwarding options and then click Forward my calls to (default), and then do one of the following:
  • Click Voice Mail.
  • Click New Number or Contact, and then search for or click a contact. To see how phone numbers are set up, see Set Phones options and numbers.
  • Click My Delegates, and then in the Delegates dialog box, add the contacts you want to answer your calls. You can also specify that they be rung only after a certain period. Lync creates a Delegates group, in your Contacts list, that contains your delegates.

To change the work hours in Microsoft Outlook messaging and collaboration client, see Work hours in Outlook.

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Have calls ring more than one phone at a time

To have calls ring more than one phone at a time, do the following:

  • View Call Forwarding options, and then click Simultaneously Ring.
  • View Phones options, and then enter the phone number that you want in the Other box. This number should appear in the drop-down list for Simultaneously Ring.
  • Click the down arrow, click My Team-Call Group, and then in the Team-Call Group dialog box, add the contacts you want to receive your calls at the same time you do. You can also specify that they be rung only after a certain period. Lync creates a Team Call group, in your Contacts list, that contains these team-call contacts.
  • Click the down arrow, click My Delegates, and then in the Delegates dialog box, add the person you want to receive your calls. You can pick the person from your Contacts list whom you want to delegate to answer your phone, and you can also remove that person and add someone else at any time. See Edit delegates later in this topic.

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Specify how long before calls are forwarded

To specify the time before calls are forwarded, do the following:

  1. View Call Forwarding options, and then click Unanswered calls will go to in the area called Your current call forwarding settings.
  2. In the Unanswered Calls dialog box, select a location where the call should go, for example, Voice Mail, and a delay (in seconds) before the call gets redirected.

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Edit team-call members

A team-call group is a set of people who can answer your work calls, as long as your support team enables these users for unified communications (UC). After you have set up a team-call group (see To have calls ring more than one phone at a time, earlier in this topic), you can add and remove members, as well as select which ones can receive calls on your behalf.

  • View Call Forwarding options, click Edit my team-call group members, and then do any of the following:
    • To add another member, click Add, double-click the contact entry, and then click OK.
    • To delete a member, select the contact, and then click Remove.
    • To specify the delay before the group’s phones ring, click a value in the drop-down list.

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Edit delegates

After you have set up delegates (see Have calls ring more than one phone at a time, earlier in this topic), you can add and remove individuals and select which delegates can receive calls on your behalf. Lync creates a Delegates group in your Contacts list.

To edit or remove delegates, Call Forwarding must be turned on. To ensure that Lync or a delegate’s phone rings the delegate for both call forwarding scenarios (select Simultaneously ring or Forward my calls to), the Receive Calls check box in the Delegates dialog box must be selected.

  • View Call Forwarding options, and then click Edit my delegate members.
    • To add another member, click Add, double-click the contact entry, and then click OK.
    • To delete one of a number of delegates, select the contact from the list of contacts, click Remove, and then click OK.
    • To delete the only delegate, select the contact, click Remove, and then click OK.
    • To specify the delay before the group’s phones ring, click a value in the drop-down list.

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Applies to:
Lync 2010