Find previous conversations

With Microsoft Lync 2010 communications software, you can find previous conversations with a contact, find a recent or missed conversation, or switch between conversations the same way that you switch between other windows.

What do you want to do?


Open the Conversation History folder from Lync 2010

 Note    The View Conversation History command might not be available, depending on how Lync 2010 is set up in your organization.

Open the Conversation History folder by doing the following.

  1. Open Lync 2010, and click the Show menu arrow next to the Options button.
  2. Point to File, and then click View Conversation History.

The Microsoft Outlook messaging and collaboration client opens and displays the Conversation History folder. You can then sort conversations, for example by date, or search for a conversation by keyword or contact.

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Find a previous conversation with a specific contact

 Note    The Find Previous Conversations command might not be available, depending how Lync 2010 is set up in your organization.

Find a previous conversation with a specific contact by doing the following.

  1. Open Lync, and in your Contacts list, right-click the contact whose previous conversation you want to view.
  2. Click Find Previous Conversations.

Outlook opens and displays that contact’s conversations in the Conversation History folder.

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Find a recent or missed conversation

  • Open Lync, and, above the search box, click the Conversations icon.

Your recent incoming and outgoing instant messages and meetings, including ones you might have missed, appear in chronological order, with the most recent at the top. Recent phone calls you’ve had also appear on the Conversations list. However, missed calls that resulted in voice mail are displayed on the Phone view that you get by clicking the Phone icon. You can resume a conversation by double-clicking it.

In addition, you can find recent and missed conversations and calls from the conversation window. There are three pivot filters at the top of the Conversation window, as follows:

  • All      Shows your 100 most recent conversations
  • Missed   Shows any missed conversation during that timeframe (100 most recent)
  • Calls   Shows any calls during that timeframe (100 most recent)

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Switch between conversations

You can switch between current conversations the same way you switch between other windows, for example, by using taskbar buttons or by pressing Alt+Tab. In addition, you can also use the Conversations list. Your current conversations appear in bold text with a green conversation icon.

  • Double-click the conversation to switch to it.

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Delete a previous conversation

To delete or remove items from your IM conversation history:

  1. Open Lync, and, above the search box, click the Conversations icon.
  2. In the conversation history window, right-click the instant message that you want to remove, and then click Delete Conversation.
  3. If you don’t see the instant message you are looking for in the list of your 100 most recent conversations, click View More in Outlook at bottom of the window. This will open the Outlook Conversation History Folder.

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Turn off IM conversation history

To disable the saving of your IM conversation history:

  1. On the Lync Main window, click the Options button.
  2. Click Personal.
  3. Clear the Save my instant message conversations check box in the Outlook Conversation History folder check box.

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Applies to:
Lync 2010