Control voice communications

You can use Communicator to control your ordinary desktop phone, or you can have a voice conversation by using the speakers and microphone that are connected to your computer. Using your computer as a telephone is sometimes referred to as VoIP (Voice over Internet Protocol). Using Communicator gives you greater flexibility in managing voice communications, and you may find it easier to do certain functions, such as managing how your calls are forwarded as your presence information changes.

Office Communicator 2005 can:

  • Initiate a phone call
  • Answer a phone call
  • Place a call on hold
  • Forward a phone call to another phone number
  • Transfer a phone call to another phone number
  • Control and monitor conference calls

 Note   Communicator 2005 cannot initiate a call from a phone to VoIP.

Set up your computer for PC-to-PC communication

If VoIP calling has been enabled by your network administrator, you can call an online contact’s computer and have a voice conversation by using your computer microphone and speakers. You must both have one of the following:

  • A full-duplex sound adapter with a microphone and either a headset or speakers.
  • A USB port with a USB microphone and either a USB headset or USB speakers.

Before you start placing any calls, you should run the Audio and Video Tuning Wizard. (In the Microsoft Office Communicator window, on the Actions menu, click Audio and Video Tuning Wizard). The Audio and Video Tuning Wizard guides you through configuring your audio devices and setting volume levels.

If you hear an echo, move your speakers farther apart and farther away from your microphone. You are less likely to hear echoes if you use a headset.

ShowTo configure client audio and video

  1. In the Microsoft Office Communicator window, on the Actions menu, click Audio and Video Tuning Wizard. Or in the Conversation window, on the Tools menu, click Audio and Video Tuning Wizard.
  2. Click Next.
  3. Select Camera, and then click Next.

 Note   If you do not have a camera installed, the wizard will skip to microphone and speaker tuning.

  1. Move the camera to the desired position, and then click Next.
  2. Review the instructions for tuning your microphone and speakers, and then click Next.

 Note   If you do not have a microphone or speakers installed or your computer's audio devices are disabled, the wizard will skip audio tuning and go to the end.

  1. Click Microphone to select your microphone.
  2. Click Speakers to select your speakers.
  3. If you are using headphones, select the I am using headphones check box, and then click Next.
  4. Test your speakers. Move the Speaker Volume slider as necessary to adjust the volume, and then click Next.
  5. Test your microphone by following the instructions in the Wizard, and then click Next.
  6. Click Finish.

Start a voice call by using your computer

The first time you use your computer to make a voice call, the Audio and Video Tuning Wizard will help ensure that you have the proper equipment installed and running properly.

ShowTo call a contact from your list by using your computer

  1. In the Microsoft Office Communicator window, in the Contacts list, double-click the name of the person whom you want to call.
  2. In the Conversation window, right-click the contact’s name, and then click Call.
  3. Click Computer to call the contact's computer.
  4. If the person you called accepts your call, you receive a notification that the call was accepted.

 Note   When you are using Extended view, you can click Call next to the contact's name to select the computer you want to call.

Receive a call from another computer

You are notified of an incoming call from a computer with a sound and a visual alert. After you click the alert, the Conversation window opens, and you can accept the phone call by clicking Accept or by typing ALT+C, or you can decline the call by clicking Decline or by typing ALT+D. The caller receives a notification that you have accepted or declined the call.

End a call from another computer

You can terminate the conversation by closing the Conversation window or by using the options in the Audio Controls area of the Conversation window.

ShowTo end a phone call

In the Conversation window, in the Audio Controls area, click the Hang up icon.

Control the sound level of the call

When you are using headphones or speakers and a microphone connected to your computer, you can control the volume in two places: the controls provided by Windows and the controls in the Audio Controls area of the Conversation window.

To control the volume, use the options in the Audio Controls area in the Conversation window. Move the Speakers slider to adjust the volume. To mute the speakers, click the Speaker button. To listen again, click the Speaker button again.

To turn off your microphone so that you cannot be heard, click the Microphone button in the Audio Controls area in the Conversation window. To be heard again, click the Microphone button again.

Access the Windows controls by using Control Panel. For details, see Windows Help and Support.

Set up your computer to work with your telephone

To set up Communicator to work with your phone, you need to enable phone integration.

ShowTo enable phone integration

  1. In the Microsoft Office Communicator window, on the Actions menu, click Options.
  2. On the Accounts tab, select the Enable phone integration check box.
  3. Click Automatic Configuration.
  4. Click OK.

 Note   To set up phone integration by using a manual configuration, ask your system administrator for the appropriate address settings.

Start a telephone call

To place a phone call, the person you want to speak with needs to have a phone (rather than a computer). The number can already be entered in the address book, or you can enter it when you make the call. You initiate and end the call by using the Contacts list and the Conversation window.

ShowTo call a contact from your list by using a phone

  1. In the Microsoft Office Communicator window, in the Contacts list, right-click the name of the person whom you want to call.
  2. Click Call, and then select a phone number from the list.
  3. The Conversation window opens. If the person you called accepts your call, you receive a notification that the call was accepted.

 Note   When your Contacts list is in Extended view, you can click the arrow beside the Call button for a contact, and then click the phone number or computer that you want to call.

End a telephone call

If you close the Conversation window during a phone call, Communicator asks whether you want to terminate the call.

ShowTo hang up the phone

In the Conversation window, in the Audio Controls area, click Hang up.

Receive a telephone call

You are notified of an incoming phone call with a sound and a visual alert. You can click the alert, or you can manually pick up the telephone handset. You can transfer to another phone number by selecting the number from the list in the alert box.

Place a caller on hold

You can use the audio controls in the Conversation window to place a caller on hold.

ShowTo place a caller on hold

  1. In the Conversation window, in the Audio Controls area, click Hold.
  2. Click Hold again to resume the call.

Transfer a call to another phone number

You can transfer a telephone call or a computer conversation to another phone. You cannot, however, transfer a phone conversation to a computer.

ShowTo transfer a phone call

  1. In the Conversation window, in the Audio Controls area, click Transfer call.
  2. Click the name of the contact that you want to transfer the call to, or enter the appropriate name or phone number in the Find box, and then click OK.

 Note   Only those contacts whose phone or computer is set up for Communicator control will be listed as available for transfer.

Forward your calls

Communicator can forward incoming calls to a phone number that you specify. Calls will be forwarded even if you are not using your computer.

ShowTo automatically forward all of your calls

  1. On the Actions menu, select Options, and then click the Phones tab.
  2. In the Call forwarding section, select the Control call forwarding from Communicator 2005 check box.
  3. Click Always forward my calls to this number, and then select a phone number.

 Note   To define the phone numbers, on the Actions menu, click Options, and then enter numbers on the Personal tab.

ShowTo automatically forward some of your calls

  1. On the Actions menu, select Options, and then click the Phones tab.
  2. In the Call forwarding section, select the Control call forwarding from Communicator 2005 check box.
  3. Click Location-based forwarding, and then click Configure.
  4. To forward your calls while you are using your computer, click the When I am using this computer, forward my calls to this number check box, and then select a phone number.
  5. To forward your calls when all your computers that are running Communicator are idle, select the When all of my computers running Communicator are idle, forward my calls to check box, and then select a phone number.

 Note   To define the phone numbers, on the Actions menu, click Options, and then enter numbers on the Personal tab.

Add more people to your telephone call

Communicator can help you have voice conferences with several people at one time. You can view the roster to see who is online during the conference and then make use of other features, such as instant messaging or application sharing. To add people to a voice conference, use the Conference Call Wizard.

 Note   The conference call feature is available only by using telephones, not by using computer-to-phone or computer-to-computer conversations.

ShowTo add more than one caller to a phone call

  1. In the Conversation window, on the Actions menu, click Invite Someone to Join This Conversation.
  2. Double-click the name of the contact you want to add. The name is added to the roster in the Conversation window.
  3. Click the arrow to the right of the name, and then click Call. The Conference Call Wizard starts.
  4. Follow the instructions in the wizard. To add more people to the call, repeat this procedure for each.
 
 
Applies to:
Communicator 2005