Get Publisher offer: Frequently asked questions

ShowWhat’s the Microsoft Office Home and Business 2010 “Get Publisher” offer?

Purchase any qualifying Microsoft Office Home and Business 2010 product during the promotion period, and you’ll be eligible to download one copy of Microsoft Publisher 2010 as a bonus at no charge. You may download Publisher 2010 instantly, or request that the product be shipped to you on a DVD for an added cost to arrive in 4 to 6 weeks. See promotion dates and submission deadline by country/region

ShowWhat can Publisher 2010 help me do?

With your purchase of Microsoft Office Home and Business 2010, you get Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, and all-important Microsoft Outlook for email and calendaring. Add Publisher, and you’ll be creating professional-quality publications and marketing materials—brochures, newsletters, postcards, greeting cards, email newsletters, and more. Publisher makes it easy to get high-quality results without having graphic design experience—it can save you time and money.

ShowWhat are the eligibility requirements for the “Get Publisher” offer?

This offer is valid with purchase of one of these new, genuine, qualifying Office Home and Business 2010 products during the promotion period:

  • Microsoft Office Home and Business 2010—Full packaged product (FPP/Disc)
  • Microsoft Office Home and Business 2010—Product key card (PKC)
  • Microsoft Office Home and Business 2010—Electronic software download (ESD)
  • Microsoft Office Home and Business 2010—Product preinstalled by the computer manufacturer (direct OEM product)

The following Office 2010 products do not qualify for this offer:

  • Microsoft Office Home and Student 2010 (Disc, PKC, or ESD)
  • Microsoft Office Professional 2010 (Disc, PKC, or ESD)
  • Microsoft Office for Mac (all versions)
  • All previous versions of Microsoft Office(for example, Office XP, Office 2003, Office 2007)
  • Microsoft Office 365
  • An Office product managed under a volume license
  • MSDN or TechNet subscriptions
  • A not-for-resale (NFR) product
  • Office Trial or Office Starter 2010
  • An Office Home Use Rights Program
  • Office Student Select
  • A used Office product
  • This offer applies only to initial purchases of qualifying Microsoft Office Home and Business 2010 from a retailer or reseller or directly from Microsoft.
  • Each qualifying purchase of Office 2010 entitles you to one Publisher download (up to 10 total).
  • You must purchase, install, and activate Office Home and Business 2010 during the stated eligibility dates for your country/region. See the promotion dates and submission deadline by country/region.
  • The offer must be redeemed by the stated deadline. See the promotion dates and submission deadline by country/region.
  • You must provide the date of purchase for Office 2010. You may be required to provide proof of purchase, so keep your receipt until you complete the download or ordering process.
  • You must supply the 25-character Product Key key that was provided when you activated Office 2010.
  • You must supply or create a Windows Live ID.
  • You must accept the Publisher 2010 End User License Agreement (EULA) before you activate the product.
  • Internet access is required for you to complete eligibility verification and the offer redemption process. You may choose to order the product on a DVD, but your DVD order must be submitted online.
  • Microsoft reserves the right to refuse redemption for any reason at its sole discretion. Fraudulent submission of multiple requests and/or providing false information will result in disqualification. Microsoft is not responsible for late requests.

Microsoft reserves the right to refuse redemption for any reason at its sole discretion. Fraudulent submission of multiple requests and/or providing false information will result in disqualification. Microsoft is not responsible for late requests.

ShowHow does this offer work?

To be eligible, you must purchase, install, and activate a qualifying Office Home and Business 2010 suite between the promotion eligibility dates from an authorized retailer, reseller, or direct from Microsoft. You’ll need your activated Office 2010 Product Key to validate your eligibility to download Microsoft Publisher. Keep your purchase receipt until you redeem the offer, as this may also be requested to confirm your eligibility.

ShowWhen I have made a qualifying purchase, how do I get Publisher 2010?

First, install and activate Office Home and Business on your PC, noting your purchase date and 25-character Product Key. Go to http://office.microsoft.com/getpublisher and complete the following steps:

  1. Accept the terms and conditions.
  2. Enter your 25-character Product Key from Office 2010.
  3. Follow the on-screen instructions to download instantly or to order Publisher on a DVD (added cost).

ShowHow do I install and activate Office 2010?

If you have Office 2010 preloaded, click the Windows Start menu, click Office 2010, and then click Activate. When prompted, enter your 25-character Product Key. If you do not have Office preloaded, you must first download the software. After you download the file to your desktop, double-click the downloaded file to begin the installation process. Follow the on-screen instructions to install and activate Office 2010.

ShowI purchased a new PC or laptop with Office Home and Business 2010 preinstalled during this promotion. Am I eligible?

Yes! To download Publisher, go to http://office.microsoft.com/getpublisher

ShowHow do I find my Product Key for Office Home and Business 2010?

Where to check?

  • If you purchased packaged product, look for a sticker inside the packaging.
  • If you purchased through a PC manufacturer, look for the Product Key printed on the Certificate of Authenticity inside the box from the PC manufacturer.
  • If you purchased the product online directly from Microsoft, look for the Product Key in your confirmation email message.

ShowI lost my Office 2010 Product Key, what should I do?

If you cannot locate your Office 2010 Product Key, there are different actions to take depending on where you purchased Office 2010. If you purchased Office 2010 as an electronic download through an online store, contact the online store for your Product Key. If you purchased Office 2010 at a retail store, contact Microsoft support. If Office 2010 came preloaded on your computer, look for your Product Key in the Office user materials that came with your PC.

ShowThe licensing for Office Home and Business 2010 (disc product) allows for installation on my primary and portable PCs. Can I download Publisher 2010 to both my PCs, too?

No. Each product purchase qualifies you for just one Publisher product download. So you can install Office Home and Business (Disc version only) on up to 2 of your own PCs, and you’ll get Publisher for one of those computers—whichever one you choose.

ShowCan I install Office Home and Business on one PC and use my Publisher download on another?

No, sorry. Publisher can only be downloaded to the same PC or laptop where you already installed and activated Office Home and Business.

ShowCan I return Office Home and Business after I have activated the product?

No returns of an activated product can be accepted.

ShowWhat are the terms of the Microsoft Software License for Office 2010?

ShowCan I return the promotional copy of Publisher that I received?

No. There are no refunds or returns on software received through this offer. This policy applies to both downloaded software and to DVDs containing the software.

ShowHow can I tell if my computer can run Microsoft Publisher 2010?

The system requirements for Publisher 2010 are the same as those for Office Home and Business 2010, but you will need 1.5 GB available disk space. See the system requirements.

ShowWhat languages does Publisher 2010 come in?

Publisher 2010 is available for the following languages:

  • Arabic
  • Brazilian
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Latvian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Traditional Chinese

ShowWhy is Internet access required?

The verification and redemption process for the offer occurs online. You may choose to order a product DVD rather than download Publisher 2010, but your order must be submitted online.

What are the promotion dates and deadline to redeem this offer?

Dates and submission deadline vary by country/region. See the table for dates.

PROMOTION DATES AND DEADLINE BY COUNTRY/REGION

Location Promotion starts Promotion ends Offer redemption deadline
Australia August 8, 2011 September 19, 2011 October 17, 2011
Austria February 8, 2012 March 21, 2012 April 18, 2012
Canada February 16, 2012 March 31, 2012 April 18, 2012
Finland February 8, 2012 March 21, 2012 April 18, 2012
France February 1, 2012 March 21, 2012 April 18, 2012
Germany February 8, 2012 March 21, 2012 April 18, 2012
Greece February 8, 2012 March 21, 2012 April 18, 2012
Hong Kong February 8, 2012 March 21, 2012 April 18, 2012
Ireland February 8, 2012 March 21, 2012 April 18, 2012
Italy February 8, 2012 March 21, 2012 April 18, 2012
Luxembourg February 8, 2012 March 21, 2012 April 18, 2012
New Zealand August 8, 2011 September 19, 2011 October 17, 2011
Poland February 8, 2012 March 21, 2012 April 18, 2012
South Africa August 8, 2011 September 19, 2011 October 17, 2011
Taiwan February 8, 2012 March 21, 2012 April 18, 2012
United Kingdom February 8, 2012 March 21, 2012 April 18, 2012
United States January 15, 2012 February 26, 2012 March 23, 2012

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