2007 Microsoft Office System Known Issues/ReadMe

Products


All known issues below are grouped by application.

Setup (client)

Question or Issue Answer
Deploying Microsoft Office 2007 products in a per-user fashion (published or assigned) using Group Policy Software Installation. Per-user deployments for Office 2007 products are not supported using Group Policy Software Distribution. Users are advised to use per-machine assigned deployments when installing Office 2007 products with Group Policy.
  1. Install Beta2 Office Web Components.
  2. Install released 2007 Office 2007.

User receives the following error:

Setup is unable to proceed due to the following error(s):

The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.

Correct the issue(s) listed above and re-run setup.

The Office 2003 Web Components feature installed with Office 2007 Beta2 causes the Office 2007 product to block its installation. Users should use Add Remove Programs in the Windows Control Panel to Remove the Office 2003 Web Components, and then install the final Office 2007 product.

Upgrading to any Office 2007 product on a machine which contains OneNote 2003.

Due to an authoring error, all Office 2007 products incorrectly search for OneNote 2003 and offer to remove it if present. This is a interface issue only; OneNote 2003 is not removed when the Office 2007 product does not include OneNote.

This affects users who:

  1. Have OneNote 2003 installed, AND
  2. Install an Office 2007 product that does not include OneNote.
OneNote 2003 is not uninstalled. The user should install the Office 2007 product normally.

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All Client

Question or Issue Answer
When installing Office 2007 why are the Office Web Components removed from my system?

Other than in Project Server, the Microsoft Office Web Components will no longer be shipping in Microsoft Office. Because of this change the components are removed from your system during the installation of Office 2007 if they were installed by a previous version of Microsoft Office. Users who need the Office Web Components can download and install them online from the Microsoft Download Center.

Office 2003 Web Components Download:

http://www.microsoft.com/downloads/details.aspx?FamilyID=7287252c-402e-4f72-97a5-e0fd290d4b76&DisplayLang=en

Office XP Web Components Download:

http://www.microsoft.com/downloads/details.aspx?FamilyID=982b0359-0a86-4fb2-a7ee-5f3a499515dd&DisplayLang=en

Failure to upgrade Office 2007 Beta 2 TR to RTM version with the following error: Setup is unable to proceed due to the following error(s):

The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.

This issue is caused by Office Web Components. The user must uninstall OWC and re-run the setup of Office 2007.

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Access 2007

Question or Issue Answer
No issues at this time

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Microsoft Office Outlook 2007 with Business Contact Manager

Question or Issue Answer
Cannot restore a Business Contact Manager database on a computer running Windows Vista.

To restore a database on a computer running Windows Vista, you must be a member of the Administrators group and you must run Outlook as an administrator. To run Outlook as an administrator, do the following:

  1. Close Outlook.
  2. Click the Start button, and then click Computer.
  3. In Windows Explorer, click the drive where the 2007 Office release is installed.
  4. Click Program Files, and then click Microsoft Office.
  5. In the Microsoft Office window, click 2007 Office.
  6. Right-click the Outlook icon, and then click Run as Administrator.
The recipient list of a Marketing Campaign is lost after creating the list using Mail Merge in Word.

The list of recipients gets lost when the Campaign type is changed before the Marketing Campaign is saved.

Save the Marketing Campaign before changing the Campaign type to preserve the list of recipients.

Business Contact Manager for Outlook presents the option to open a database and the text is in a different language than Outlook.

Outlook and Business Contact Manager for Outlook are using different languages because the Language Pack for Business Contact Manager for Outlook has been removed.

Business Contact Manager for Outlook and its database must use the same language.

Business Contact Manager for Outlook cannot create a database.

Verify that Business Contact Manager for Outlook is not installed on a drive that is compressed. If so, install Business Contact Manager for Outlook on an uncompressed drive.

To remove Business Contact Manager from the compressed drive, you must first remove compression from the drive, and then remove Business Contact Manager for Outlook.

Financial History and Financial Summary data will not display when using a Business Contact Manager database that has been updated from Beta 2TR to RTM version.

The Beta 2TR version of your Business Contact Manager database was integrated with Office Accounting 2007. Your Business Contact Manager database was updated to the RTM version, but your Accounting 2007 database or some components of Office Accounting 2007 were not.

Close Outlook.

Try the following:

Install the RTM version of Accounting 2007.

Or

Use the Rebuild Company Data Utility in Accounting 2007 to open and update the .SBC file of the database that was integrated with the Business Contact Manager database.

Reopen Outlook and then try accessing financial data again.

Business Contact Manager does not import data converted from ACT! 8. Converting data from ACT! 8 is not supported.
Outlook and Business Contact Manager for Outlook are using different languages and Business Contact Manager for Outlook will not start. Outlook and Business Contact Manager for Outlook must be using the same language to work together. Switch the language of Office or of Business Contact Manager for Outlook to match.
The 2007 Office System, Business Contact Manager for Outlook, and Office Accounting 2007 are not functioning together. Your 2007 Office System, Business Contact Manager for Outlook and Accounting 2007 must each be upgraded to the RTM versions to function together.
The Word document closes when attempting to select contacts (recipients) for Mail Merge.

A component of ACT! 7 conflicts with the Mail Merge feature. Try the following:

Remove the ACT! Com add-in from Word.

  1. In Word, click the Microsoft Office button, and then click Word Options.
  2. Click Add-Ins.
  3. In the Manage list, click COM Add-ins, and then click Go.
  4. Click ACT! 7, and then click Remove.
  5. Reopen the document, and then try using the Mail Merge feature again.

If the preceding steps do not work, uninstall the ACT! 7 application from your computer by using Add or Remove Programs in Control Panel.

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Charting

Question or Issue Answer
No issues at this time

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Clip Organizer

Question or Issue Answer
No issues at this time

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Excel 2007

Question or Issue Answer
Microsoft Script Editor is no longer available. MSE will no longer be supported in Excel 2007.
Can pre-Beta2 files be opened in the final version of Excel 2007? Due to changes in the file format, all pre-Beta2 files must be saved in either Beta2 or B2TR format before they can be opened in the final version of Excel 2007.
What file formats will no longer be supported in Excel 2007?

Historically Excel has supported many different data formats. We have determined that a number of these older formats are seldom, if ever used. We are removing support for some file types to allow us to devote more of our efforts towards the file formats that are being used. Theses formats are being deprecated in 2 ways. For the set of file formats with the lowest usage, we will be discontinuing support for opening and saving of these formats. For the second set that has some minimal usage, we will support loading the files in Excel 2007 to allow you to save them in a newer format.

The following formats cannot be opened or saved in Excel 2007:
WK1 (1-2-3)
WK4 (1-2-3)
WJ3 (1-2-3 Japanese) (.wj3)
WKS (1-2-3)
WK3,(1-2-3)
WK1,FMT(1-2-3)
WJ2 (1-2-3 Japanese) (.wj2)
WJ3, FJ3 (1-2-3 Japanese) (.wj3)
DBF 2 (dBASE II)
WQ1 (Quattro Pro/DOS)
WK3,FM3(1-2-3)
Microsoft Excel Chart (.xlc)
WK1,ALL(1-2-3)
WJ1 (1-2-3 Japanese) (.wj1)
WKS (Works Japanese) (.wks)

The following formats may be opened, but not saved to in Excel 2007:
Microsoft Excel 2.1 Worksheet
Microsoft Excel 2.1 Macro
Microsoft Excel 3.0 Worksheet
Microsoft Excel 3.0 Macro
Microsoft Excel 4.0 Worksheet
Microsoft Excel 4.0 Macro
Microsoft Excel 97- Excel 2003 & 5.0/95 Workbook
Microsoft Excel 4.0 Workbook
DBF 3 (dBASE III)
DBF 4 (dBASE IV)

HTML is no longer a full-fidelity Excel file format.

Excel 2007 will no longer store “Excel only” feature information in our HTML file formats. Based on very limited usage as a primary file format, we will not save Excel specific tags that retain Excel functionality when re-opened.

We have found that Excel’s “Save as HTML” feature is used as a publishing format and we will continue to support it as a way to create a document to be viewed in a web browser. Excel will still open HTML files and any Excel specific features contained in the file that was created in a previous version will be preserved. Such files should be saved in one of the new file formats as a primary version of the document and published to HTML when desired.

Also, previous versions of Excel allowed for publishing of Excel files to HTML with interactivity using the Microsoft Office Web Components. With the introduction of Excel Services, our ongoing investments in creating interactive spreadsheets in a web browser will be focused on Excel Services. As part of this focus we will be removing support for saving HTML files with interactivity using the Office Web Components.

Installing Office 2007 breaks certain functionality in SQL Server 2005 Business Intelligence Development Studio and Management Studio

If you have SQL Server 2005 installed on your computer and you use Business Intelligence Development Studio (BIDS) or SQL Server Management Studio (SSMS) for working with SQL Server Analysis Services (SSAS) or SQL Server Reporting Services (SSRS), then you should expect that certain functionality in BIDS and SSMS will not work after installing Office 2007. Specifically the following functionality will be affected:

  • BIDS Cube Designero Calculations tab
    • Actions and KPI tabs (when MDX syntax check is invoked)
    • Perspectives and Translations tabs (when calculations are present in the cube)
  • BIDS Reporting Services Project Wizard (when using Analysis Services data source)
    • Calculated Member Buildero Query Builder
  • BIDS Report Designer (when using Analysis Services data source)
    • Calculated Member Buildero Query Builder
  • SSMS Analysis Services Role Editor (when MDX syntax check is invoked)

Please visit the website http://support.microsoft.com/kb/926421 to get further information about this issue and instructions on how to obtain a fix.

Charts in Office Excel 2007 and support for Excel 4 Macros

Microsoft Office Excel 2007 introduces an upgraded, greatly improved charting engine. In addition to streamlining the creation of charts and adding dramatic graphical effects to make them presentation ready, the new engine is shared across other Microsoft Office applications. Whether you are working on your spreadsheet, on an Office Word document or on an Office PowerPoint slide deck, your chart, and your charting tools, will behave the same.

As part of this charting upgrade, the Excel team had to re-implement macro languages and review the support strategy for older Macro languages. While most of the macro support has been implemented, some Excel 4 (XLM) macro language functionality for charting has not been. Some Excel 4 macros that manipulate charts in Office Excel 2007 may malfunction. This only applies to older macros (primarily created in Excel 5.0 and earlier) that include charting functionality.

Customers that have solutions developed using Excel 4 macros against charts should validate that their solutions still work properly in Excel 2007. Charting solutions that do malfunction can be made functional using Visual Basic for Applications, which has replaced XLM as scripting language since Excel 5.

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Groove 2007 Client

Question or Issue Answer
Note the following system requirements for installing and running Microsoft Office Groove 2007.
  • XP SP1 or SP2 must be installed.
  • Your system should have at least 800MB free disk space.
  • There cannot be multiple operating system users running Groove.
The Microsoft Office Groove 2007 SDK must be installed after all other Microsoft Office 2007 components. Additionally, the Groove 2007 SDK must be uninstalled prior to upgrading any other Office 2007 components. You must install the Microsoft Office Groove 2007 SDK AFTER installing all other Microsoft Office 2007 components, including Microsoft Office Groove 2007. In addition, after installing the Groove 2007 SDK, you must remove it prior to upgrading any other Office 2007 components. Lastly, you must uninstall any existing Beta versions of the Groove 2007 SDK or Groove Virtual Office 3.1 GDKs prior to installing the Groove 2007 SDK.
Migrating TeamDirection projects for use in Microsoft Office Groove 2007.

If you want to continue using your Groove 3.x TeamDirection project in Microsoft Office Groove 2007, you must do the following BEFORE upgrading to Groove 2007:

  1. In Groove 3.x, export your projects from TeamDirection Project.
  2. Upgrade to Groove 2007.
  3. Install TeamDirection Project for Groove 2007.
  4. Import your projects in TeamDirection Project for Groove 2007.

For more details see: http://www.teamdirection.com/tdweb/support/groove2007-migration.php

The Groove Calendar Tool displays incorrect dates if the user changes the computer system's time zone when a Calendar tool is not running. After changing the computer system's time zone, exit and restart Groove.

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SmartArt

Question or Issue Answer
No issues at this time

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InfoPath 2007

Question or Issue Answer
No issues at this time

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OneNote 2007

Question or Issue Answer
Certain OneNote features are unavailable in 64-bit operating systems. The Send to OneNote 2007 print driver and the Send to OneNote add in for Windows Internet Explorer 64-bit are unavailable on Windows computers running on a 64-bit operating system.
Sync all of your notebooks before upgrading to the final RTM version. The final file format for OneNote 2007 is different from previous beta releases of OneNote 2007. This will also affect the offline cache which has been changed as well. When you first run OneNote 2007 the offline cache will be removed. It is critical that you sync up your notebooks before upgrading to the final version of OneNote 2007.
Upgrade to the released version of Windows Desktop Search 3.0.

If you have previously used pre-released versions of Windows Desktop Search 3.0, please upgrade to the release version. You can the release version of Windows Desktop Search 3.0 here:

Windows XP:

http://r.office.microsoft.com/r/rlidOfficeSearchInstallRTM?p1=32&p2=5&p3=1

Windows Server 2003:

http://r.office.microsoft.com/r/rlidOfficeSearchInstallRTM?p1=32&p2=5&p3=2

Windows Server 2003 64-bit or Windows XP 64-bit:

http://r.office.microsoft.com/r/rlidOfficeSearchInstallRTM?p1=64&p2=5&p3=2

Windows Vista: Windows Desktop Search is already part of Windows Vista. It is recommended to use OneNote 2007 on the release version of Vista.

 Note   On the Download Center page, use the Change Language field to select your language.

All users in shared notebooks must be running the same version of OneNote; you cannot mix pre-release versions with the released 2007 version. All users in a shared notebook must upgrade at the same time to the released version of OneNote 2007 for the notebook sync to work correctly. This includes all clients on all machines that have that notebook open. If some users are using pre-released versions the sync will not work correctly and may cause excessive memory and processor usage.

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Outlook 2007

Question or Issue Answer
Collaboration Data Objects 1.21 (CDO) is not available through Office Setup. CDO is available as a Web download at http://www.microsoft.com/downloads/details.aspx?familyid=2714320d-c997-4de1-986f-24f081725d36
Why does Outlook require Windows Desktop Search?

Windows Desktop Search (WDS) 3.0 is a native component of Vista, and is being shipped separately as a system component for Windows XP and Windows Server 2003 users. WDS is a system service that indexes file, email and other content in order to provide fast searches over content and properties. It is an upgrade to all previous 2.x versions of Windows Desktop Search you may currently use. Outlook 2007 will have a new version of Instant Search technology that is built on top of WDS and is dependent on its presence for search to work.

Outlook will prompt you to download and install Windows Desktop Search 3.0 if you are running on Windows XP. This is required in order to support our new Instant Search capabilities in Outlook.

The installation process will automatically upgrade 2.5 and higher versions of Windows Desktop Search. Earlier versions of Windows Desktop Search should be uninstalled from Add/Remove Programs before this version is installed.

If you're running on Vista RC1 or later, you'll be good to go with no separate installation needed.

When I print sometimes Outlook goes white.

When print previewing in Outlook 2007 on Vista, any changes made in the page setup dialog that cause the window to redraw, will cause Outlook to appear white (blank) after printing (or clicking close.)

To fix the problem, minimize Outlook and expand it again. No data has been lost.

Certain RSS feeds fail to sync and report an OLE object not registered error in the Send/Receive Progress window. This is a known limitation with a very small set of RSS Feeds when you have Internet Explorer 6 installed on your machine. Upgrade to Internet Explorer 7 to continue syncing these feeds.
Configuring Outlook to Dial for Send/Receive operations sporadically fails. First establish the dial-up connection outside of Outlook using a Dial-Up connection in Windows or your browser.

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PowerPoint 2007

Question or Issue Answer
I cannot get the Microsoft Office Producer for PowerPoint 2003 add-in to work in PowerPoint 2007. This add-in does not work in PowerPoint 2007. Customers needing to create content using this add-in will need to use a licensed installation of PowerPoint 2003.
Why does my pre-PowerPoint 97 file fail to open? PowerPoint 2007 no longer supports opening files created in versions prior to PowerPoint 97.

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Project 2007

Question or Issue Answer
No issues at this time

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Publisher 2007

Question or Issue Answer
No issues at this time

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SharePoint Designer 2007

Question or Issue Answer
After using or putting focus into the Web Parts task pane, I am unable to use any of my arrow keys, my shortcut keys (e.g. CTRL+S for save, CTRL+Z for undo) or my backspace key while editing my page. This is a known issue in the Web Parts task pane. To fix the situation, switch focus away from the SharePoint Designer application, and then switch focus back to the application.

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Visio 2007

Question or Issue Answer
When I launch Visio 2007 I am prompted to download a file for best performance. What is this file and why do I need it? This file improves the performance of saving and loading Visio XML files. This file is already present on Windows Vista systems and if Windows Desktop Search or Windows Internet Explorer 7 have been installed.

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Word 2007

Question or Issue Answer
How do I open or save .dotx and .dotm files through the Word XML Format Converter? The Word XML Format Converter only supports the opening and saving and .docx and .docm files in Microsoft Office Word 2003.
How do I make a screen reader work with Word or Outlook mail?

Install the following registry keys:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options] "WordAlternateDisplayMethodForScreenReaders"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common] "ScreenReaderPresent"=dword:00000001

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Other

Question or Issue Answer

Removing the back and forward button from the toolbar causes offline homepage to be blank.

To REPRO:

  1. Open any application.
  2. Press F1 to launch the viewer.
  3. Set the status to offline.
  4. Click the Toolbar Options dropdown and click the back and forward button to remove from the toolbar.
  5. Close the client viewer.
  6. Press F1 to open help.
Go to Toolbar options and click Reset Toolbar or add the back and forward button back to the toolbar.

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Downloads

Question or Issue Answer
No issues at this time

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Applies to:
Access 2007, Excel 2007, InfoPath 2007, OneNote 2007, Outlook 2007, PowerPoint 2007, Project 2007, Publisher 2007, SharePoint Designer 2007, Visio 2007, Word 2007