|Question or Issue
|Cannot restore a Business Contact Manager database on a computer running Windows Vista.
To restore a database on a computer running Windows Vista, you must be a member of the Administrators group and you must run Outlook as an administrator. To run Outlook as an administrator, do the following:
- Close Outlook.
- Click the Start button, and then click Computer.
- In Windows Explorer, click the drive where the 2007 Office release is installed.
- Click Program Files, and then click Microsoft Office.
- In the Microsoft Office window, click 2007 Office.
- Right-click the Outlook icon, and then click Run as Administrator.
|The recipient list of a Marketing Campaign is lost after creating the list using Mail Merge in Word.
The list of recipients gets lost when the Campaign type is changed before the Marketing Campaign is saved.
Save the Marketing Campaign before changing the Campaign type to preserve the list of recipients.
|Business Contact Manager for Outlook presents the option to open a database and the text is in a different language than Outlook.
Outlook and Business Contact Manager for Outlook are using different languages because the Language Pack for Business Contact Manager for Outlook has been removed.
Business Contact Manager for Outlook and its database must use the same language.
|Business Contact Manager for Outlook cannot create a database.
Verify that Business Contact Manager for Outlook is not installed on a drive that is compressed. If so, install Business Contact Manager for Outlook on an uncompressed drive.
To remove Business Contact Manager from the compressed drive, you must first remove compression from the drive, and then remove Business Contact Manager for Outlook.
|Financial History and Financial Summary data will not display when using a Business Contact Manager database that has been updated from Beta 2TR to RTM version.
The Beta 2TR version of your Business Contact Manager database was integrated with Office Accounting 2007. Your Business Contact Manager database was updated to the RTM version, but your Accounting 2007 database or some components of Office Accounting 2007 were not.
Try the following:
Install the RTM version of Accounting 2007.
Use the Rebuild Company Data Utility in Accounting 2007 to open and update the .SBC file of the database that was integrated with the Business Contact Manager database.
Reopen Outlook and then try accessing financial data again.
|Business Contact Manager does not import data converted from ACT! 8.
||Converting data from ACT! 8 is not supported.
|Outlook and Business Contact Manager for Outlook are using different languages and Business Contact Manager for Outlook will not start.
||Outlook and Business Contact Manager for Outlook must be using the same language to work together. Switch the language of Office or of Business Contact Manager for Outlook to match.
|The 2007 Office System, Business Contact Manager for Outlook, and Office Accounting 2007 are not functioning together.
||Your 2007 Office System, Business Contact Manager for Outlook and Accounting 2007 must each be upgraded to the RTM versions to function together.
|The Word document closes when attempting to select contacts (recipients) for Mail Merge.
A component of ACT! 7 conflicts with the Mail Merge feature. Try the following:
Remove the ACT! Com add-in from Word.
- In Word, click the Microsoft Office button, and then click Word Options.
- Click Add-Ins.
- In the Manage list, click COM Add-ins, and then click Go.
- Click ACT! 7, and then click Remove.
- Reopen the document, and then try using the Mail Merge feature again.
If the preceding steps do not work, uninstall the ACT! 7 application from your computer by using Add or Remove Programs in Control Panel.