Microsoft Office phone and e-mail support

Top Office 2007 issues

• Troubleshoot Office 2007 ACTIVATION and PRODUCT KEY issues
• Top Microsoft Office problems

What you need to know before contacting Support

Before you contact Support, have the following information ready:

• Which version of Office you are using. You can determine this by opening an Office application, clicking the Help menu, and selecting the About option. If you have Office 2007, this information is in the Options menu when you click the Office logo on the top left of the screen.
• Product identification number or product key.Find out more here.
• Which operating system (OS) you have. To find out which OS you have, click the Start button then right click on My Computer. If you have Windows Vista, there will be a Windows button on the lower left side of your desktop. Click the button, right click Computer, and select Properties to confirm your OS.
• If your product was already installed on your machine when you purchased it, you need to contact your computer manufacturer to see if no-charge support is available to you. Find manufacturer's numbers here.

90-day no-charge e-mail and phone support

	Microsoft Office Suites (all languages): Office Standard 2007 Office Professional 2007 Office Ultimate 2007 Office Home and Student 2007 Office Small Business 2007		Microsoft Office desktop programs (all languages): Office Accounting Professional 2007 Office Accounting Professional 2008 Office Excel 2007 Office OneNote 2007 Office Outlook 2007 Office PowerPoint 2007 Office Project 2007 Office Publisher 2007 Office Visio 2007 Office Word 2007

Support for 2003 and other Office products

• Office 2003

• Office 2000

• Office 2004 for Mac

• Office 2008 for Mac

• Office XP
• Microsoft Equipt

• All Individual Office products

Costs

You may qualify for 90-day free support, depending on the product you purchased. If you don’t qualify for free support, cost per support request starts at $49.

90-day no-charge support begins on the following dates:

• The date you placed your first support request
• For Windows Vista, the date you activated the product

General Microsoft product support

Find online support for all Microsoft products here.

Use the toll-free number below for questions about all Microsoft products.

1-800-MICROSOFT (642-7676)

Hours for Phone (Pacific Time): Monday - Friday, 5:00 AM - 9:00 PM; Saturday - Sunday, 6:00 AM - 3:00 PM

Not in the USA?

Find support for your location here.

More help and information

• Microsoft Office Help and How-to home page
• Communities and Microsoft Knowledge Base