Error code 30125-4 when installing Office

Getting a “Something went wrong” message when installing Office on your computer isn’t fun and trying to fix the problem can be frustrating. To help determine the steps you’ll need to take, check the bottom of the message for an error code.

If you see Error Code: 30125-4, go to the Fix install error code 30125-4 section in this article.

If there’s a different error code, or, if the install error message is different, go to the Other Office install errors section in this article.

Fix install error code 30125-4

Error 30125-4 can occur if your antivirus or malware software or your firewall is interfering with the Office install. Proxy settings on your computer can also cause this problem.

ShowTemporarily turn off the antivirus

Turn off the antivirus on your computer, install Office and turn the antivirus back on.

If you need information on how to turn off your antivirus, check which antivirus is on your computer and visit the manufacturer’s website for information. If you don’t know which antivirus is on the computer, follow these steps:

ShowOn a Windows 8 or Windows 8.1 PC

  1. Open Control Panel.
  2. Click System and Security.
  3. Under Action Center, click Review your computer’s status and resolve issues.
  4. Click Security to find the name of the antivirus software.

ShowOn a Windows 7 PC

  1. Open Control Panel.
  2. Click System and Security.
  3. Under Action Center, click Review your computer’s status.
  4. Click Security to find the name of the antivirus software.

ShowTemporarily turn off the firewall

Turn off the firewall on your computer, install Office and turn the firewall back on.

On a Windows 8 or 8.1 PC, follow these steps to turn Windows Firewall off and on.

On a Windows 7 PC, follow these steps to turn Windows Firewall off and on.

If you’re using a firewall from another manufacturer, visit their website for information on how to temporarily disable the firewall.

ShowTemporarily turn off proxy settings

If you use your PC both at home and at work proxy settings might cause problems when you’re installing Office. Try disabling proxy settings in Windows:

  1. Go to Control Panel, and open Internet Options.
  2. Click the Connections tab, and then click LAN settings.
  3. If the box next to Use a proxy server for your LAN is checked, uncheck it.
  4. Install Office.

If the problem continues, contact your IT department at work for additional help or you can try to install Office at work instead of at home.

 Note    Click Show All to the right of this page if you want to view steps for each method at once. You might want to do this if you’re printing this page.

Other Office install errors

Click one of these articles if you’re getting a different Office 2013 or Office 365 install problem:

 
 
Applies to:
Office 2013, Office 365 Enterprise, Office 365 Enterprise admin, Office 365 Midsize Business, Office 365 Midsize Business admin, Office 365 Small Business, Office 365 Small Business admin