Make and receive a Lync audio call

You can make and receive phone calls with Lync, just like a traditional phone. All you need is your computer speakers and microphone or a headset attached to your computer.

Make a phone call

  1. In the Lync main window, either find a contact in your Contacts list or type a person’s name in the search box.
  2. Point to the person’s contact listing, and click the phone icon.
  3. When the call is accepted, use the audio controls to mute, unmute, and so on. For details, see the next section.

Audio call controls

Point to the phone/mic icon at the bottom of the conversation window to access the controls, and then do any of the following:

  • To put the call on hold, click Hold Call.
  • To mute your audio, click Mute.
  • To change your audio device, click the Devices tab, and then select the device you want to use.

Screenshot of audio call controls

Answer a phone call

When someone calls you, an alert pops up on your screen. Do one of the following:

  • To answer the call, click anywhere on the photo area.
  • To reply with an instant message instead of audio, click Options, and then click Reply by IM.
  • To reject the call, click Ignore.
  • To reject the call and avoid other calls, click Options, and then click Set to Do Not Disturb.

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Applies to:
Lync 2013 for Office 365, Office 365 Enterprise, Office 365 Enterprise admin, Office 365 Midsize Business, Office 365 Midsize Business admin, Office 365 Small Business, Office 365 Small Business admin