Test your Lync Online installation

Save time, reduce support calls, and increase user satisfaction by testing your Lync Online installation before you set it up for everyone in your organization.

Here’s what you need:

  • At least three Office 365 accounts (yours and at least two others).
  • A computer for each test account. Set them up like a typical computer would be in your organization.

Set up test accounts and computers

  1. Go to Admin > Office 365 > Users and groups > Add Add and enter the required information.
  2. When you come to Step 4 (Email) enter your own email address. You’ll then have a record of the new user’s name and password.
  3. Repeat steps 1 and 2 until you have the number of test accounts you want. You need at least two accounts (besides your own) to test the online meeting capabilities of Lync Online.

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Set up test computers

On each test computer:

  1. Go to the Office 365 home page and sign in with credentials from one of our test accounts.
  2. Go to Settings Settings: update your profile, install software and connect it to the cloud > Office 365 settings > Software > Office desktop apps and install Lync.

Read more:

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Test Lync Online features and devices

Verify that the major Lync Online features are working as expected.

Sign in and sign out

Task Expected result
Sign in to Lync Online The Lync main window appears, with the presence state you specified when you signed in
Sign out of Lync Online The Lync sign-in screen is displayed
Exit Lync Online The Lync window closes, and the Lync icon no longer appears in the Windows notification area.

Can’t sign in? See How to troubleshoot sign-in issues in Lync Online.

Contacts, presence, and instant messaging

Task Expected result
Start an instant messaging (IM) session The Lync conversation window appears, you type something, and receive a response from the person you contacted.
Send an instant message to more than one person The Lync conversation window appears, you type something, and everyone in the conversation responds.
Search for a contact by using their first or last name Your search results begin to appear as soon as you start typing.
Add a contact from the search results The contact you added appears in the Contacts group you chose.
Set presence status manually Your new presence status is reflected in other people’s Contacts list.
View a person's contact card The person’s contact card appears near their name.

Person-to-person calls

Task Expected result
Call someone on your Contacts list The conversation window appears and you hear the call ringing. The person you’re calling receives a desktop alert and accepts the call, and the conversation window is updated when the other they’re connected.
Add audio to a Lync instant message conversation The call is connected and you can IM and talk with the other person.
Add desktop sharing to your IM and Lync conversation The desktop or program you shared is visible to the other person.


Task Expected result
Set up a Lync Meeting A meeting invitation is sent to the people you specified.
Change participant settings for Lync Meetings

Varies depending on the option.

TIP: Under Access and presenters, you can experiment with different settings of the Who will bypass the lobby option.

Join a Lync Meeting The conversation window opens, and your name appears in the list of meeting participants once you’re connected.
Mute and unmute meeting participants The Muted icon appears next to the name of everyone in the meeting participant list. Only you can be heard when you speak.
Share a PowerPoint presentation Your PowerPoint presentation is displayed on everyone’s computer in the Lync Meeting stage window.
Upload an attachment to the meeting After upload, everyone else in the meeting and view and download the attachment.

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Applies to:
Office 365 Small Business admin