Getting a “Something went wrong” message when installing Office on your computer isn’t fun and trying to fix the problem can be frustrating. To help determine the steps you’ll need to take, check the bottom of the message for an error code.
If you see Error Code: 30169-22, close the error message, restart your computer and then try installing Office again. If the error continues, go to the Fix install error code 30169-22 section in this article.
If there’s a different error code, or, if the install error message is different, go to the Other Office install errors section in this article.
Fix install error code 30169-22
To fix the problem, use Task Manager to end any Office install process or remove previous installs of Office 2013 or Office 365 before installing:
Use the Windows task manager to end any Office install process
- Close the error message.
- Press Ctrl + Shift + Esc on your keyboard to open the task manager.
- On the Processes tab, search for this item: Officeclicktorun.exe.
- If you find the process, click it, and then click the End task button.
- Reinstall Office.
Run the Office 2013 uninstall Fix it
- Close the error message and restart your computer.
- Run this Fix it. It will remove previous installs of Office 2013 or Office 365.
Important When you click the Fix it, a dialog box appears that provides options to Open, Save or Cancel. If you click Open you might have problems running the Fix it. Instead, click Save in the File Download dialog box. When the download is done, click Open folder, find the file (the name of the file should start with “O15CTRRemove”) and double-click it to run the Fix it.
- Once the Fix it has successfully removed Office 2013 or Office 365, try to install Office again.
Note Click Show All to the right of this page if you want to view steps for each method at once. You might want to do this if you’re printing this page.
Other Office install errors
Click one of these articles if you’re getting a different Office 2013 or Office 365 install problem: