To access content on the Microsoft Office Online site, you must have access to the Internet.

To test your Internet connection, click Microsoft Office Online on the Help menu. This will open the Microsoft Office Online Web page in your browser. If you can connect to this site, but are unable to see links to Microsoft Office Online in your program, check your online content settings by doing the following:

1. On the Help menu, click Microsoft Office Visio Help.
2. Under See also in the Visio Help task pane, click Online Content Settings.
3. In the Service Options dialog box, make sure the Show content and links from Microsoft Office Online check box is selected, and select any additional online content check boxes you want.

If you are unable to connect to the Microsoft Office Online site, one of the following might be the problem:

• The settings to connect your computer to the Internet might not be correct. To check your settings:
1. In the Windows XP Control Panel, click Network and Internet Connections and then click Internet Options.

In the Windows 2000 Control Panel, double-click the Internet Options icon.

2. In the Internet Options dialog box, click the Connections tab.
• Your company's firewall or proxy server could be preventing access to this site.
• The Microsoft Office Online site might be temporarily unavailable. If you can access other Web sites, wait awhile and then try again.

The variety and amount of content returned in the Search Results task pane is affected by your Internet connection (whether or not you have one), your online content settings, and your search scope. The content returned is shown in order of relevance. The most likely answer to your question appears first in the list. If you cannot find the help you want, try these steps in the order in which they appear:

• If you have an Internet account, make sure you are connected.
• For best results, type a complete sentence or question in the Search box— not just a single word or a phrase. For example, to find help on how to print more than one copy of a file at a time, type print more than one copy at a time instead of typing print.
• To check your online content settings, do the following:
1. On the Help menu, click Microsoft Office Visio Help.
2. Under See also in the Visio Help task pane, click Online Content Settings.
3. In the Service Options dialog box, make sure the Show content and links from Microsoft Office Online check box is selected, and select any additional online content check boxes you want.
• If you have an Internet connection and are showing online content, you can expand your search scope to include templates, training, clip art, and other online content by clicking All Office on Microsoft.com in the Search list.