Troubleshooting the Template and Media ActiveX control

An ActiveX control could not be installed

The practice file could not be downloaded because the Office Online ActiveX control could not be installed on your computer.

ActiveX controls are small programs that provide additional features for Web pages. The Office Online ActiveX control is needed to automatically download and open the file for this practice session.


To solve this problem, try one or more of the following:

ShowDelete your cookies.

If you previously declined to install the ActiveX control, you may need to delete your cookies before trying to install it again.

ShowClose and reopen windows.

After deleting your cookies, try closing all Internet Explorer windows. Then reopen one, and try again.

ShowMake sure you have administrative rights

To download and install the ActiveX control, you must have administrative rights on the computer that you are using. If you're not sure whether you have administrative rights on your computer, contact your system administrator. If you are unsure who your system administrator is, talk to the person who set up your computer.

ShowAdd Microsoft Office Online to your list of trusted sites

When you add Microsoft Office Online to your list of trusted sites, you configure your browser to download and run ActiveX controls and other files automatically from our Web site.

Adding a Web site as a trusted site can have security implications.

To add the Microsoft Office Online Web site to your list of trusted sites:

  1. On the Tools menu in Internet Explorer, click Internet Options, and then click the Security tab.
  2. Click the Trusted Sites icon, and then click Sites.
  3. Clear the Require server verification (https:) for all sites in this zone check box.
  4. In the Add this Web site to the zone box, type http://office.microsoft.com, and then click Add.
  5. Click OK twice.
  6. Click this link to reinstall the ActiveX control:

ShowUnblock the ActiveX control

If you are running Microsoft Windows® XP with Service Pack 2, it is possible that you disabled the ActiveX control at one time. To enable the control:

  1. In Internet Explorer, on the Tools menu, click Manage Add-ons.
  2. Select Microsoft Office Template and Media Control in the list of controls. If you do not see that control listed, click the arrow on the Show box at the top of the Manage Add-ons dialog box, and then select Add-ons that have been used by Internet Explorer. Then select Microsoft Office Template and Media Control in the list of controls.
  3. Under Settings, click Enable. You may see a message saying that you need to restart Internet Explorer for the change to take effect.
  4. Click OK, and then click OK again.

ShowAsk your network administrator to download and install the ActiveX control for you

There may be a policy at your organization to block ActiveX controls. Ask your network administrator or the person who set up your computer if your organization will allow an exception to the policy. If they allow this, then ask your network administrator to do the following:

  1. Log on as Administrator on your computer.
  2. Go to any training course on Office Online.
  3. Download a single practice file.
  4. Log off.
  5. After your network administrator has completed these steps, you can log on to your computer and take practice sessions on a regular basis.