Find customers
and manage leads

Find customers and manage leads
Find new customers from your online networks
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Respond instantly to customer enquiries
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Manage customer information through the sales cycle
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Recognise high-value customers
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Find new customers from your online networks

Your online social and business networks and even emails from prospective customers can be a mine of information. View useful details about people who email you using Outlook Social Connector, if they have a public LinkedIn or Facebook profile.
Easily add new contacts from emails or Outlook Social Connector to your Outlook Contacts folder
Outlook Social Connector works with Outlook 2003, Outlook 2007 and Outlook 2010.

What do I need?

Outlook
Get Outlook with Office Home and Business 2010. Buy | Trial

Video: Getting Started with Outlook 2010

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Office 365

Need a website? Office 365 is a new service from Microsoft including hosted Outlook email and calendar, secure document storage and collaboration, remote access, enterprise-standard instant messaging and more. Subscribers can also create a customer-facing website with easy-to-use tools and templates.

What do I need?

Office 365
Try Office 365 free for 30 days Free trial

Respond instantly to customer enquiries

Respond to customer enquiries as they happen, whether or not you are on the move. If you’re on holiday or away from the office, use rules and an email template to tell people you're away and how they can contact you.
Capture and access contact information, across your phone, PC and browser.

What do I need?

Outlook
Get Outlook with Office Home and Business 2010. Buy | Trial

Video: Getting Started with Outlook 2010

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Manage customer information through the sales cycle

Make the most of every sales opportunity. Give better service to customers. Using Office programs you can capture and manage contact information on your existing customers and new leads, and access their details from virtually anywhere.
On a single PC, link your Outlook contacts to an Access contact database to keep your contact information secure and up-to-date

What do I need?

Access Outlook
Get Outlook and Access with Office Professional 2010. Buy | Trial
If you have 5 or more PCs find out about Business Contact Manager, a CRM program available through volume licensing, which extends Outlook contacts to allow you to better manage customer information and transactions.

Video: Managing customer data in Office 365

What do I need?

Microsoft Excel
Get Excel, Access and Business Contact Manager with Office Professional Plus 2010, through volume licensing. Find a licensing partner

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Office 365

Store customer details securely online and access from anywhere with Office365. Office 365 is a new service from Microsoft including hosted Outlook email and calendar, secure document storage and collaboration, remote access, enterprise-standard instant messaging and more.

What do I need?

Office 365
Try Office 365 free for 30 days Free trial

Recognise high-value customers

Recognising which customers are most valuable gives you the chance to target your efforts for the best return. Spot high-value customers and transactions easily by analyzing sales information using Excel.

What do I need?

Microsoft Excel
Get Excel with Office Home and Business 2010. Buy | Trial

Video: Get even more out of conditional formatting

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