Show All

Hide All

Depending on the Junk E-mail Filter protection level that you set, some messages that you want to see might be moved to the Junk E-mail folder instead. For this reason, it is recommended that you periodically review the messages in your Junk E-mail folder to ensure that you are not missing any legitimate messages.

To mark a particular message as not junk, follow these steps:

1. In Mail, click the Junk E-mail folder in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.).

   

2. Right-click any message that you want to mark as not junk.
3. On the shortcut menu, point to Junk E-mail, and then click Mark as Not Junk.

To quickly mark a message as not junk by using the keyboard, select the message, and then press CTRL+ALT+J.

 Notes 

• A message that is marked as not junk is moved either to your Inbox or to the folder in which it was previously located. If you have more than one e-mail account, the message will be moved to the Inbox (or appropriate other folder) in the active e-mail account.
• When you mark a message as not junk, you are given the option of adding the sender or the mailing list name to your Safe Senders List or Safe Recipients List.
• Any message that is sent to the Junk E-mail folder is converted to plain text format, and any links that it contains are disabled. When you move the message out of the Junk E-mail folder, how it is handled depends on how it is categorized:
  • If the message is categorized as spam but not as suspicious   When you move the message out of the Junk E-mail folder, its original message format is restored, and any links are enabled.
  • If the message is categorized as suspicious   When you move the message out of the Junk E-mail folder, its original message format is restored, but any links remain disabled by default.

  For details, see Enable or disable links in suspicious messages.