Run Inbox Repair Tool

1. Quit Outlook 2000.
2. On the Windows® taskbar, click Start, point to Find, and then click Files or Folders.
3. In the Named box, type Scanpst.exe, and then click Find Now.
4. Double-click Scanpst.exe.
5. In the Enter the name of the file you want to scan box, type the name of the .pst file, or click Browse to select from a list, and then click Open.
6. Click Start.
7. To review the report created by Inbox Repair Tool, click Details.
   To have Outlook make a backup copy of your .pst file before repairing it, select the Make backup of scanned file before repairing check box.
8. Click Repair.

   Verify repaired items

9. Start Outlook using the profile that contains the .pst file that you repaired.
10. If the Folder List is not visible, on the View menu, click Folder List.
    In the Folder List, find your .pst file. Double-click the file to open it and the name will change to Recovered Personal Folders. Because this is a rebuilt .pst file, most of the folders will be empty. Find the folder called Lost And Found. It contains folders and items that Inbox Repair Tool recovered. If the Lost and Found folder is missing or if folders within it are missing items, it means the file couldn't be repaired. However, you may be able to recover items from the backup copy of your pst. file. (To do this, skip to Recover items from the backup .pst file, below.)

    Next, create a new .pst file and move repaired items into it

    Create a new .pst file

11. On the File menu, point to New, and click Personal Folders File.
12. In the File name box, type a name for your new .pst file, and then click Create.
13. In the Name box, type the name that you want to display in your Folder List.
14. Select any other options you want, and then click OK.

    Move repaired items

15. Drag repaired items from the Lost And Found folder to your new .pst file. When you've finished moving all the items, you can remove the Recovered Personal Folders file, including the Lost And Found folder, from your account by right-clicking the Recovered Personal Folders file and then clicking Close Recovered Personal Folders on the shortcut menu.

    Recover items from the backup .pst file

    If you created a backup copy of your .pst file before repairing it, you'll find the backup copy in the same directory as your original .pst file, with name of the original .pst file and the file extension .bak.

    Make a copy of the .bak file by right-clicking it, clicking Rename on the shortcut menu and then giving the file a new name with a .pst extension, such as Newname.pst.

    Now, import information from the backup .pst file

16. On the File menu, click Import and Export.
17. In the list, click Import from another program or file, and then click Next.
18. Click Personal Folder File (.pst), and then click Next.
19. In the File to import box, type the name of your new .pst file (such as Newname.pst).
20. Under Options, click Do not import duplicates, and then click Next.
21. Select the Include subfolders check box.
22. Click Import items into the same folder in, select your new .pst file, and then click Finish.

    The backup file is a copy of the original corrupted or damaged file and you may find that you can't recover everything. If you're unable to import the new .pst file into Outlook, then you've lost any information that isn't in the Lost And Found folder.

    Change the mail delivery location to your new .pst file

23. Right-click your new .pst file, and then click Properties for new name on the shortcut menu.
24. Click Deliver POP mail to this personal folders file.
25. Quit Outlook.
26. Restart Outlook and click Yes when you receive the message about the changed message delivery location.

Your e-mail will now be delivered to your new .pst file.