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Use the keyboard to work in Outlook

Folder tree with expanded and collapsed folders

Callout 1 Use the UP ARROW and DOWN ARROW keys to move between folders.
Callout 2 The RIGHT ARROW key expands a folder to reveal the subfolders.
Callout 3 The LEFT ARROW key collapses the folder tree to hide the subfolders.

Keeping your messages organized can be very important. Some people set up complex filing systems so that they can find a particular message when they need to.

Moving messages between folders is easy. With a message selected, press CTRL+SHIFT+V to open the Move Items dialog box. Then move around the folder tree in the dialog box to highlight the destination folder by using the UP ARROW and DOWN ARROW keys.

You can move around the dialog box by using the TAB key, as with other Office dialog boxes. If you have a filing system set up with subfolders, you can expand or collapse the subfolders by using the RIGHT ARROW and LEFT ARROW keys. You can try this out in the practice session.

There are two ways to create a new folder: either use the New folder button in the Move dialog box or use the shortcut CTRL+SHIFT+E.

Perhaps you have a message you don't want to keep? Well, deleting is simple. Select the message or open the message, and then press the DELETE key or press CTRL+D. If you want to permanently delete a message, select it in the Inbox and press SHIFT+DELETE. You will get a message asking if you're sure, because you cannot retrieve permanently deleted messages.

Action Shortcut Remember
Delete a message CTRL+D D for Delete
Permanently delete a message SHIFT+DELETE Be extra sure before you delete
Move a message CTRL+SHIFT+V SHIFT+V for shift oVer
Move around a folder tree The arrow keys You can probably remember this one without any help
Create a new folder CTRL+SHIFT+E E for an Extra folder
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