Set up dial-in conferencing so people can join meetings by phone

With dial-in conferencing, you can add telephone access to Lync Online meetings for users who can’t get to a computer. Here’s how to set it up:

  1. Contact an audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers (PIN).
  2. Add, change, or remove dial-in conferencing settings for meeting organizers and conference call leaders.

 Important    Set up dial-in conferencing if you’re using Lync on mobile phones or tablets. Mobile Lync users can’t join a meeting with a single click unless the meeting includes dial-in conferencing.

Contact an audio conferencing provider

For phone access to Lync Online meetings, first set up an account with one of the audio conferencing providers in the Office 365 Marketplace.

The audio conferencing provider gives you:

  • Local dial-in numbers, and toll-free numbers if available
  • A passcode (conference code) and PIN for each person who schedules or leads meetings

Keep in mind:

  • When you add the dial-in numbers and passcode to each user’s account, the information is automatically added to new Lync Online meeting requests.
  • You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Unless the organizer has locked the meeting, anyone who has the dial-in number and conference code can join the call.

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Add, change, or remove dial-in conferencing settings

Add or change dial-in conferencing settings

  1. Go to Admin > Service Settings > Instant messaging, meetings, and conferencing.
  2. Under Dial-in conferencing, click Setup or Manage to begin the process.
  3. If you’re setting up dial-in conferencing for the first time, select your audio conferencing provider, and then click Next.
  4. Follow the on-screen instructions, and then click Finish. Added or changed users receive email with the phone numbers and passcode.
  5. Send each user the PIN you received from the audio conferencing provider. The PIN may be required to call in as the conference call organizer, or leader.

Remove dial-in conferencing settings for one or more users

  1. Go to Admin > Service Settings > Instant messaging, meetings, and conferencing.
  2. Under Dial-in conferencing, click Manage.
  3. Select the check box next to the name of the users you want to remove.
  4. Click Remove dial-in conferencing > OK > Save > Next > Finish.

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Applies to:
Office 365 Small Business admin