Microsoft Office Online
Sign in to My Office Online (What's this?) | Sign in

 
 
Office Marketplace
Search
Search
 
Try or buy
Get Office 2007
Icon: Get help: (c) Microsoft
Help & support
Updates: (c) Microsoft
Office updates
 
 
 
Other Downloads
Support and Feedback
Additional Resources
Warning: You are viewing this page with an unsupported Web browser. This Web site works best with Microsoft Internet Explorer 6.0 or later, Firefox 1.5, or Netscape Navigator 8.0 or later. Learn more about supported browsers.
Public Folder HelpDesk
Provided by: kalmstrom.com Outlook Solutions
Product: Access, Excel, Outlook
Listing Type: Download
Rating: 4.8 of 5 stars (11 votes)

Organize support requests within Outlook

Helps support teams organise and work with help requests. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook Contacts or GAL. Open tickets are stored in Outlook and in an Access or SQL database, closed tickets only in database but can be searched and re-created in Outlook. Mail conversations can be tracked. Statistics tool and knowledge base. Allows for PDA integration. Supports Vista and the 2007 Office system.






* Clicking certain links on this page will transfer you to a non-Microsoft Web site that is solely under the control of a party unaffiliated with Microsoft. Microsoft has not tested the products or services offered on such Web sites and shall not be responsible for any content, product, or service offered on such Web sites.

advertisement