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If you do not find a solution to your problem here, you can look for additional help by using the Microsoft Office Update Newsgroup. If you are new to Office newsgroups, please review the documentation at the Office Community site before posting a question. Questions about product detection on the Office Update site
General questions about installation of Office updates
Questions about the installation of specific updates: Office XP Service Pack 1 (SP1)
Questions about the installation of specific updates: Office 2000 Service Release 1a (SR1a)
Questions about the installation of specific updates: Office 2000 Service Pack 3 (SP3)
Questions about Windows Installer 2.0 installation
I upgraded from an older version of Office to a newer one (for example: from Office 2000 to Office XP). Why does the Office Update site still list updates for the older version of Office for my computer?
When you upgrade from an older (earlier) version of Office to a newer (later) one, certain components from the earlier version of Office may remain on your computer after the upgrade. Depending on the earlier Office suite you had installed and the later Office suite you upgraded to, the following Office applications may still be installed on your computer: Microsoft Access, Microsoft FrontPage, and Microsoft Publisher. In the case of Office 2000, components from Office 2000 CD2, such as Office 2000 Small Business Tools, and other Office 2000 Tools and converters can be left on your computer because the Office XP upgrade process does not remove them. If applications and components from an earlier version of Office are still installed on your computer, updates for that Office version will continue to show up as needed on the Office Update site. This is the designed behavior.
These Office updates can and should be applied to the earlier Office application and components if you are still using them. To find out whether you still have Office applications or components from an earlier version installed on your computer:
- In Microsoft Windows, click Start, point to Settings, and then click Control Panel.
- Click
Add/Remove Programs.
- In the list of currently installed programs, look for installed programs from the earlier version of Office. For example, the list below shows entries you may find for Office 2000 products:
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft FrontPage 2000
- Microsoft Office 2000 (Standard / Professional / Small Business Edition / Premium)
- Microsoft Office 2000 (Standard / Professional / Small Business Edition / Premium) CD2
- Microsoft Outlook 2000
- Microsoft PhotoDraw 2000
- Microsoft PowerPoint 2000
- Microsoft Publisher 2000
- Microsoft Word 2000
Note A name you see in the list may include the term "SR-1," such as "Microsoft Office 2000 SR-1 CD2." This indicates that the component is at Service Release 1 level, but it is still an Office 2000 component.
If you find any of these entries in your list of installed programs, Office 2000 components are still installed on your computer. If you are now using a newer version of Office and no longer want any Office 2000 components on your computer, you can remove the components by using Add/Remove Programs in Control Panel. I have already installed a Service Pack (for example: Office XP Service Pack 1). Why does the site still show it as an update that I should install?
You may have installed new Office applications since you applied the service pack. If the new applications can be updated by the service pack, the service pack will be shown as needed, since it has not yet been applied to the new applications. For example, you may have the Office XP Standard suite (which includes Microsoft Word 2002, Microsoft Excel 2002, Microsoft PowerPoint® 2002, and Microsoft Outlook® 2002) installed, and you successfully updated the suite to Office XP Service Pack 1 level. If you then install Microsoft Access 2002, Microsoft FrontPage® 2002, or Microsoft Publisher 2002, the SP1 update will show as needed again (assuming that the new Office programs you installed are not at SP1 level). In this case, you should install the SP1 update from the site again, so that all your Office components are updated to SP1 level. Why are updates offered for Office applications that are not installed on my computer?
The Office Update site is designed to look for the Office suite that is installed on your computer. When it detects an Office suite, it offers updates for all applications included in the suite, even for applications that you have chosen not to install. You can download and apply updates for applications that are not currently installed. The updates are stored on your computer and are automatically applied if you install the applications later. Why don't I see updates for some of my non-English language versions of Office products?
The Office Update site provides the latest updates for the following language versions of Office products:
- Arabic
- Brazilian
- Chinese (Hong Kong SAR)
- Simplified Chinese (China)
- Traditional Chinese (Taiwan)
- Czech
- Danish
- Dutch
- English
-
Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
-
Italian
- Japanese
-
Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Slovak
- Slovenian
- Spanish
- Swedish
-
Thai
- Turkish
If the language version of your Office product is not in the list above, you should download and install Office updates from the Microsoft Download Center. To find the correct download location, please select your language from the Office Worldwide page. The Office Worldwide page can be accessed from the link located at the bottom of this page. During the installation of an update, I am asked to insert the CD for an Office product or to provide the location of certain files of the type .msi, such as Data1.msi or Data2.msi. What should I do?
Please insert the CD that you used when you installed Office. For example, if you have Office 2000 Small Business Edition (SBE), insert the Office 2000 SBE CDs that you used for the installation. The .msi files being requested are located on the CD(s) that you installed your Office product from. Insert the Office product CD into your CD drive and point the dialog box to search for the .msi file in your CD drive. Depending on what application is being updated, the .msi file may be located on Office CD1 or CD2. If you have individual Office products installed (Word, Excel, PowerPoint, Outlook, Access, FrontPage, Publisher, or PhotoDraw), insert the product CD for the specific product that you are updating. For example, if you have the Office 2000 Standard suite (Word 2000, Excel 2000, PowerPoint 2000, Outlook 2000) installed along with the individual FrontPage 2000 product,
insert the Office 2000 Standard CD if you are installing updates for Word, Excel, PowerPoint, or Outlook.
If you are installing an update for FrontPage 2000, insert the FrontPage 2000 CD.
If you have Microsoft Works Suite 2000, 2001, or 2002 installed along with Office, the Office Update site allows you to update the Word 2000 or 2002 application that is included with the Works suite. Insert the Works CD to update Word.
If you are in an environment in which the Office CDs are not readily available (for example: an office in which all users installed Office by using a single set of CDs and a multi-user license), you may need to contact your System Administrator to obtain the CDs.
Note In the following situations, the Office update installation may not request your Office CDs:
- You installed Office from a network location that contains a "flat copy" of Office (where the contents of the Office CD have been manually copied to the server). However, you need access to that "flat copy" in order to install the Office update.
- You installed Office from a "flat copy" stored on your computer's hard disk. In this case, you need access to that local "flat copy."
Note If you purchased a computer on which Office was preinstalled and you did not receive a set of Office CDs with the computer, contact the company that sold you the computer (the original equipment manufacturer or OEM) and request a set of CDs. Why does the update installation process require access to the original Office product CD or the network installation location?
To ensure the integrity of your Microsoft Office installation, the Microsoft Windows Installer requires access to your installation media or network installation location before applying any Office updates. This is a technical requirement of Windows Installer-based software patching and is not intended to be an anti-piracy measure. For more information, please read the following Knowledge Base articles:
I don't have access to the Office product CD required. What should I do?
If you purchased a computer on which Office was preinstalled and you did not receive a set of Office CDs with the computer, contact the company that sold you the computer (the original equipment manufacturer or OEM) and request a set of CDs; your OEM is supposed to provide you with this set. For Office XP, if you know which update you want to install, you may also install updates from the Office Resource Kit. The updates on the Office Resource Kit are much larger in size than the ones hosted on the Office Update site, but they can be installed without requiring the Office CDs. The Office Update Installation Wizard could not find the requested file on the CD I provided. What should I do?
It is possible that you are not providing the CD for the correct Office product. Please click here for more information about which Office product CD you should insert during installation.
If you continue to experience problems, there may be a problem with your product CD. Please contact Microsoft Product Support Services for assistance. The update download process is failing consistently. What should I do?
Antivirus products may interfere with installations. Some antivirus products do not allow certain types of content to be copied into the system, just as some do not allow changes to system files. So if an antivirus product is running, it may cause a download to fail. To prevent this, disable antivirus products before you download an update.
Browser add-on products that allow for quicker download and/or enhanced browsing capabilities can cause problems during download and installation. Net-enhancing products work by caching content locally, sometimes retaining older or corrupted copies of files being installed. These products come in two forms: software that runs in the background while checking for downloads, and plug-ins that are installed directly into the browser. Disable Net-enhancing products before downloading updates.
The download process will fail if you are out of disk space in your primary drive or primary drive partition. The Office Update site is designed to download the update files to the hard drive (or hard drive partition) where Microsoft Windows is installed. If there is insufficient space in that hard drive (or hard drive partition), download and installation will fail. Free up disk space in the primary drive and then try downloading again.
Finally, network problems may be causing the download failure. The Microsoft download servers also may be temporarily unavailable. Try downloading again at a later time. I am getting error messages during the installation of Office XP SP1. What should I do?
If Office XP SP-1 installation is failing and you are receiving error messages during installation, please troubleshoot by using the Microsoft Knowledge Base articles on known Office XP SP-1 installation issues. I installed Office 2000 Service Release 1a (SR1a) and now my Office 2000 applications quit a few seconds after starting. Why is this happening?
Office 2000 SR-1a is designed to update licensed, released copies of Office 2000. Users who have a released and licensed version of Office 2000 will not experience this problem when installing SR-1a. Customers using unlicensed Office 2000 software or pre-release (for example, preview) software will not be able to upgrade successfully to SR-1a. Users who are inadvertently using an unlicensed copy should uninstall their current installation,
reinstall a released copy of Office 2000, and then apply the SR-1a update. Users who still experience this issue after uninstalling and reinstalling should contact Microsoft Product Support. Or, they should refer to the following Microsoft Knowledge Base article: OFF2000: Program Quits Immediately After Starting When SR-1/SR-1a Update Is Applied. How do I order a CD for the Office 2000 Service Pack 3 (SP3)?
Office 2000 Service Pack 3 (SP3) is no longer available on CD. However, you can download the service pack from the Downloads on Office Online site. I installed Windows Installer 2.0 and am now experiencing problems with my computer. What should I do?
If you experience problems after installing Windows Installer 2.0, please see the Microsoft Knowledge Base article: PRB: Incorrect Default DCOM Settings Cause Windows Installer to Stop Responding.
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