You keep track of business contacts and accounts and the activities you have with them because they are your keys to business opportunities. And those opportunities are how your business makes money. Business Contact Manager gives you the ability to enter and retrieve the details of your interactions with Business Contacts and Accounts from two places: Business Contact History or Account History.
The Business Contact and Account forms each have a History section that helps you keep the details of your business interactions straight. In these History sections, you can create and link to new appointments, keep a record of phone calls, or link to any other Office document on your computer. By linking these items and documents to your contacts or accounts, you can easily access all of the relevant information about that contact or account simply by opening the appropriate contact or account form.
You'll get to do this in the practice session that's coming up.