Office Frequently Asked Questions
Find answers to commonly asked questions about Office and Office 365. Visit the Office 365 for business FAQ for more questions and answers for business users.

About the new Office

New products are being released for home and business use. The products listed below may be used at home or at a small business, depending on license restrictions.
Office product Where can I use it?
Office 365 Home At home
Office 365 Personal At home
Office 365 University For eligible college students, faculty, and staff use only.
Office Home & Student 2013 At home
Office Home & Business 2013 At home or for business use
Office Professional 2013 At home or for business use
Office 365 Small Business Premium For business use
Word 2013 Office applications can be bought as standalone products, or as part of an Office suite or Office 365 plan. Usage rights vary according to the exact product purchased.
Excel 2013
PowerPoint 2013
Outlook 2013
OneNote 2013
Access 2013
Publisher 2013
The familiar Office applications such as Word, Excel, and PowerPoint include new features that help you create, communicate and work even more efficiently from virtually anywhere. In addition to updating the traditional Office suites, we’ve developed brand new subscription versions of Office for home and school, specifically designed for the way you use Office today. Each of these subscriptions include the latest versions of Office applications like Word, Excel and PowerPoint, for PC or Mac. Plus offerings such as Skype world minutes and online storage with OneDrive.
Office 365 remains a great option for businesses, with plans designed for companies of all sizes, from individual consultants to enterprises. New for this release is Office 365 Small Business Premium, which is designed for businesses with 1 to 10 employees.
Also, in this release, we're expanding Office 365 to include new plans optimized for use at home and school: Office 365 Home, Office 365 Personal, and Office 365 University.
Microsoft Office is still the name we use for our familiar productivity software.
Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. In this release all the Office 2013 suites, such as Office Home & Student 2013, include the latest versions of the Office applications, for use on a single PC.
We use the name ”Office 365” for products that include features enabled over the internet, such as additional online storage with OneDrive or Skype world minutes for home use. Office 365 business plans include features such as Lync web conferencing and hosted email for businesses. All Office 365 products, such as Office 365 Home, Office 365 Personal, Office 365 University, and Office 365 Small Business Premium, are paid for on a subscription basis. Subscription terms vary by product.
Most Office 365 plans also include the full-featured Office 2013 applications, which users can install across multiple computers and devices. Active subscribers receive future rights to version upgrades as a benefit of their subscription. Entitlements vary by product.
Here are some examples of products that use the Office or Office 365 name:
Product name Contains
Office Home & Student 2013 Office programs: The latest versions of Word, Excel, PowerPoint, and OneNote
Use: For home use on one PC
Buy: Single purchase, perpetual use rights
Office 365 Home Office programs: Word, Excel, PowerPoint, and Outlook, plus OneNote, Access, and Publisher for Windows PCs
Cloud services: Extra online storage with OneDrive
Plus: Skype world minutes
Use: Install on up to five PCs or Macs, and up to five tablets, one household
Buy: Annual or monthly subscription, automatic upgrade rights
Office 365 Small Business Premium Office programs: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access
Cloud services: Hosted email, web conferencing
Use: Best for businesses with 1 – 10 users
Buy: Annual subscription, paid monthly
The new name, Office 365 Home, is a shorter way to refer to the same great service our subscribers have gotten to know. The new name is also a better fit with the name for our new subscription plan designed for an individual, Office 365 Personal. Both options reflect our commitment to delivering the right Office for anyone.
Yes, they refer to the same Office 365 subscription plan. Office 365 Home is the new name for Office 365 Home Premium. All features and benefits remain the same.

Buying Office

The new Office products are available in more countries/regions than ever before.
The new Office subscription products for home and school are available in most countries/regions. In countries/regions where subscription products are not available, you can still buy new Office 2013 suites for one PC, such as Office Home & Student 2013.
On Office.com, when you select the option to buy a subscription product, you’ll see a country/region selector. It’s important that you select the country/region in which you will be billed for the subscription, and in which you’ll be using the software. Selecting a country/region that you will not be billed in may cause problems with subscription setup and renewal.
You’ll need Windows 7 or later, or Mac OS X version 10.6 or later to successfully run Office on your PC or Mac.
Yes. You can sign up to try Office 365 Home for one month free.
If you are signing up for a trial month on the Office.com website you will need to enter your credit card details and sign in using a Microsoft account. Your credit card will be automatically charged after the first calendar month, and then again on a monthly basis, so you can continue to access all the features of Office 365 Home. You can cancel online without penalty at any time, during or after the trial period, by visiting www.office.com/myaccount.
Trials are also available for the Office 365 business plans, including Office 365 Small Business Premium.
The Office trial gives you access to all the features of Office 365 Home except the additional 20 GB of OneDrive storage. You can install the Office trial alongside your existing version of Office.
Your free trial includes:
The trial has the same system requirements as the full purchased Office 365 Home product
Your Microsoft account is the combination of an email address and a password that you use to sign in to services like Hotmail, Messenger, OneDrive, Windows Phone, Xbox LIVE, or Outlook.com. If you use an email address and password to sign in to these or other services, you already have a Microsoft account—but you can also sign up for a new account if you prefer.
With this release of Office, you must be signed in with your Microsoft account to start an Office subscription and to install and manage your Office software. You may also need to sign in with a Microsoft account when you install the latest Office 2013 suites.
Please note that some subscription benefits, such as additional storage with OneDrive, are linked to the Microsoft account that is used to manage your subscription.
Any time you want to install Office on another PC or Mac, choose a new language for an installation, or make other changes to your account, simply return to www.office.com/myaccount and sign in with your Microsoft account. Remember – the Microsoft account you use to sign up for Office is the same account you’ll use to manage your Office subscription.

Benefits of the new Office

Office 365 customers with an active subscription always get the newest versions of the Office applications when they are available. When we release a new version of Office, you will be notified that you have the option to update your software to the latest version.
If you have an active Office 365 Home, Office 365 Personal, or Office 365 University subscription, and available installs, you can install Office applications including Word, Excel, PowerPoint and Outlook on your Mac. OneNote for Mac is available as a separate download from the Mac App Store. The applications available for Mac users and the version numbers may be different from those available for PC users.
Current Office application versions for Office 365 are Office 2013 for Windows and Office 2011 for Mac. Customers with an active subscription will be entitled to the newest versions when available.
No, Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users.
Office supports PCs or Windows tablets running Windows 7 or higher, Macs with Mac OS X 10.6 or higher, and iPads running iOS 7.0 or higher. For information about mobile devices, click here.
Yes, a person with a previous version of Microsoft Office can easily open documents created with the latest release of Office.
Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created using the latest release of Office applications without any additional action.
Customers using earlier versions of Office may need to download and install a compatibility pack.
Office on Demand is included in Office 365 for business subscriptions, such as an Office 365 Small Business Premium subscription. It lets you use your Office applications on PCs that don’t have Office installed on them, for example, a PC at a business center or one that you borrowed from a co-worker.
The applications you want to use, for example Word or Excel, are streamed to the PC instead of being permanently installed on it. Streaming speed depends on Internet connectivity speed. Once you close the applications, they are no longer available to other users of that PC. Documents you save to OneDrive will also no longer be available to other users, unless you saved them locally on the computer.
You can use Office on Demand on a PC that is connected to the Internet and running Windows 7 or later. Office on Demand is not available for Mac.
If you have an Office 365 Small Business Premium subscription, you can use Office on Demand by logging into your account at www.office.com on a PC that doesn't have Office installed. Then, go to SharePoint and open the file you want to work on, selecting the option to edit the document in its application.
Office on Demand is not available for Mac.
The new Office on Demand can instantly stream your Office applications to any PC running Windows 7 or higher, when you want it to. Like Office Online, Office on Demand allows users to access Office and their documents from anywhere.
Office Online is best suited for quick viewing and editing, while Office on Demand provides access to your full-featured Office applications.
Office Online is available across a variety of operating systems, devices, and browsers, providing access to Office tools and your documents when working from non-Windows 7 PCs (and earlier), from other platforms (Mac OS and Linux, or from non-Windows Tablets).

Language support for Office

Office is available in the languages listed below. Not all languages are available in all countries/regions.
  • For PCs running Windows: Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay (Malaysia), Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
  • For Mac: English, Japanese, French, Russian, German, Spanish Chinese (Simplified), Chinese (Traditional), Dutch, Italian, Swedish, Danish, Polish, Norwegian (Bokmål), Finnish.
Microsoft offers simple and cost-effective solutions for multilingual individuals, families, and small businesses.
  • Office 365 Home, Office 365 Personal, or Office 365 University: Each time you install Office on an additional PC or Mac at www.office.com/myaccount, you can choose the language in which to install Office.
  • Office 2013 suites (for example, Office Home & Business 2013): Find out about other options to use Office in languages other than the one you originally purchased at www.office.com/language.

About OneDrive

OneDrive is a service that enables you to upload files to storage in the cloud and then access them from a computer or phone. You can use OneDrive to store documents, notes, photos, music, videos or other types of file.
OneDrive simplifies sharing. You can send photos and files through email, send a short link to them in a text message, or post them to a social network, your website, or your blog—all right from OneDrive.
There's also a desktop app for OneDrive you can install that creates a folder on your PC or Mac that automatically syncs with your cloud folder, so you can access your files offline.
All OneDrive users receive 7 GB of storage with OneDrive for free. Additional storage can be purchased if needed.
Customers with an active Office 365 Personal or Office 365 University subscription receive an additional 20 GB of OneDrive storage, per subscription, for a total of 27 GB of storage. Additional storage is not available during trial periods.
Customers with an active Office 365 Home subscription receive an additional 20 GB of OneDrive storage per user, up to 5 users. An Office 365 Home subscriber can share their subscription benefits with up to four members of their household, and each member who is added to the subscription receives an additional 20 GB OneDrive storage, for a total of 27 GB of storage, plus installs against available ones. Additional storage is not available during trial periods.
The additional 20 GB of OneDrive storage is applied to the OneDrive account that is linked to the Microsoft account used to create the Office 365 subscription account, and the Microsoft accounts of the household members who have been added to the subscription.
Customers with an active Office 365 Personal or Office 365 University subscription receive an additional 20 GB of OneDrive storage, in addition to any free or paid OneDrive allowances. This additional 20 GB of OneDrive storage is applied to the OneDrive account that is linked to the Microsoft account that was used to set up the Office 365 subscription. Sign in to Office with this Microsoft account to access your additional storage with OneDrive.
Customers with an active Office 365 Home subscription can share their subscription benefits with up to four other members of their household (total of 5 users per subscription). Just like the main subscription holder, the other members of the household sharing an Office 365 Home subscription can enjoy the additional 20 GB of OneDrive storage for a total of 27 GB. To use OneDrive they need to download a OneDrive desktop app and sign in to Office using their personal Microsoft account, or they can visit OneDrive.com and sign in using their personal Microsoft account.
With the OneDrive desktop app installed on your computer, your documents are available offline without any action required from you. The OneDrive desktop app creates a folder on your computer that automatically syncs documents between your OneDrive storage in the cloud and your computer, so you can work on your documents offline and be assured that they are always in sync.
You’ll lose your extra 20GB of OneDrive storage. You can still access and download all your files. If you've used any of the extra 20GB, you'll need to save your files elsewhere or buy more OneDrive storage.
They’ll lose the extra 20GB of OneDrive storage. They can still access and download all their files. If they’ve used any of the extra 20GB, they'll need to save your files elsewhere or buy more OneDrive storage.

About Skype world minutes

With Skype you can call friends, family, or colleagues over the internet - through your computer, mobile phone, and other devices. Call, video call, and instant message other people with a Skype account for free, or you can use Skype world minutes to call friends or family with or without a Skype account on their mobile phone or landline.
You can use Skype world minutes to call friends or family with or without a Skype account on their mobile phone or landline. Just dial from Skype and your friends and family can pick up on their phone.
Each active Office 365 Home, Office 365 Personal, and Office 365 University subscription is entitled to 60 Skype world minutes per month, which can be used to make Skype calls to phones in over 60 countries/regions.
Your Skype world minutes will be applied to a new or existing Skype account. Each month you will receive 60 Skype world minutes. Your Skype world minutes allowance resets each month. Special, premium and non-geographic numbers cannot be called using Skype world minutes. Calls to mobiles are for select countries only. Skype world minutes available in select countries.
Your Skype world minutes will be associated with a Skype account of your choice. This can be an existing Skype account, or you can set up a new one. To activate your Skype world minutes, follow these steps:
  1. Sign in to www.office.com/myaccount using the Microsoft account that you used to set up your Office 365 subscription.
  2. Click Activate your Skype world minutes. On the page that appears, do one of the following:
  • If you don’t have a Skype account, or you want to set up a new Skype account, click Create Skype account. Then, return to the www.office.com/myaccount page and click Activate.
  • If you already have a Skype account where you want to receive your minutes, click Activate and sign in to your existing Skype account.
You will see a confirmation at www.office.com/myaccount when the minutes have been activated.
You can change the Skype account with which your Skype world minutes are associated once per year. To do this you need to deactivate your Skype world minutes from the existing account, and then assign them to a new or different Skype account.
Follow these steps:
  1. Go to www.office.com/deactivateskype.
    • If prompted, sign in with the Microsoft account that you used to start your subscription.
    • Click Deactivate.
  2. Then, follow the same steps you took to activate your Skype world minutes originally.
Yes. Skype world minutes work with your existing Skype plans.
You can use Skype world minutes from any device where you have Skype installed, whether it’s your mobile phone, tablet, TV, or other device, subject to country/region availability.
You can call the following countries/regions:
Both landlines and mobile phones: Canada, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and the United States.
Landlines only: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, China, Croatia, Colombia (excl. Lex), Costa Rica, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.
You can call from any country/region in the world except Algeria, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, China, Côte d’Ivoire, Egypt, Ghana, India, Kazakhstan, Korea, Kuwait, Lebanon, Libya, Morocco, Namibia, Pakistan, Qatar, Russia, Taiwan, Tunisia, and United Arab Emirates.
Note that special, premium, and non-geographic numbers are not covered by Skype world minutes. Additionally, it isn’t possible to place emergency calls.
Skype offers a variety of pay-as-you-go and subscription options to supplement Skype world minutes. Visit www.skype.com for more details.

Office 365 University

Office 365 University is a four-year subscription for full- and part-time enrolled university and college students, faculty, and staff in accredited institutions. Alumni of these institutions are ineligible.
After purchasing Office 365 University at a participating retailer, you need to go online to verify your eligibility in order to activate Office. You are also subject to the Microsoft Software License Terms for Office Consumer Subscriptions--Supplement to Microsoft Online Services Agreement and will be required to accept the agreement before activating the product. Internet access is required. The academic verification and redemption process occurs online. Each eligible user can redeem Office 365 University product once in a three year period and can only activate a maximum of two.
The Office 365 University plan allows you to install Office on up to two PCs, Macs, or tablets (such as Windows tablets and iPads) for use by a single person.
Office 365 University is available in the following countries/regions: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.
Office 365 University will be available in each of the countries/regions listed as the new Office is released in that country/region.

Download and install Office

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans.
For subscription versions of Office including Office 365 Home, Office 365 Personal, and Office 365 University you will need to go online to manage your subscription account, for example to install Office on other machines, or to change billing options. You will also need to connect to the Internet regularly to keep your version of Office up-to-date and benefit from automatic upgrades. Internet connectivity is also required to access the Office 365 offerings such as OneDrive.
Visit www.office.com/myaccount on the PC or Mac that you want to install Office on, and then sign in with the Microsoft account that you used to purchase the subscription. Once signed in, click Install Office and follow the onscreen instructions.
Please ensure you are signed in with the Microsoft account that you want to associate with your Office product.
Follow the instructions provided on your Office packaging. In most cases, you will need to visit www.office.com/setup and follow the onscreen instructions to download the software to your computer.
Please ensure you are signed in with the Microsoft account that you want to associate with your Office product.
All versions of the new Office for Windows PCs use Click-to-Run, a streaming technology that lets you begin to use Office applications before installation is complete. The actual download speed of Office depends on the speed of your Internet connection.
The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office, because it is more compatible with the applications and add-ins that work with Office. If you do want to install the 64-bit version of Office, you can do so by taking the following steps:
  • Office 365 Home, Office 365 Personal, or Office 365 University: Go to www.office.com/myaccount, click Languages and install options, and then click Additional install options.
  • Other Office 365 plans: Log into your account at login.microsoftonline.com and choose the option to install the 64-bit version of Office.
It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.
Office provides the following apps:
  • Office for iPad: View, create and edit documents with touch-friendly Word, Excel and PowerPoint apps. You can count on Office for iPad to keep your content and formatting intact so the document looks great when you’re back on your PC or Mac. In Word, add comments or track changes while you work together with others. Review and update Excel spreadsheets and easily add formulas or charts. Make changes to PowerPoint presentations and project them wirelessly on a big screen.
    You can view documents for free with Office for iPad. Editing and creating documents requires an eligible Office 365 subscription: Office 365 Home, Office 365 Personal, Office 365 University, Office 365 Small Business Premium, Office 365 Midsize Business, Office 365 Enterprise and Government E3 and E4, Office 365 for Government G3 and G4, Office 365 Education A3 and A4, or Office 365 ProPlus.
  • Office Mobile: Office Mobile is preinstalled on Windows Phone 8 and is available for select models of iPhone and Android phones. Office Mobile offers great Office content viewing and on-the-go content editing capabilities. And you can count on Office Mobile to keep your content and formatting intact so the document still looks great when you’re back on your PC or Mac. Office Mobile for iPhone and Android phones can be used for free for non-commercial use, simply download the app from the store on your phone.
    In order to edit or create documents or to access documents stored in SharePoint and OneDrive for Business on premises, you must have a qualifying Office 365 plan: Office 365 Small Business Premium, Office 365 Midsize Business, Office 365 Enterprise and Government E3 and E4, Office 365 for Government G3 and G4, Office 365 Education A3 and A4, Office 365 ProPlus, and Office 365 University.
  • Outlook Mobile: Windows Phone 8 includes a preinstalled version of Outlook that you can use to access your Outlook.com, Office 365, or Exchange email.
  • OneNote: You can use the mobile OneNote app to access your notes while on the go. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.
  • OWA: If you have an Office 365 subscription that includes Exchange Online, you can use the OWA app to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iPhone and iPad.
  • Lync Mobile: If your organization uses the newest version of Lync, you can use the mobile Lync app to stay connected while on your mobile device. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.
  • SharePoint Newsfeed: If your organization uses the newest version of SharePoint, you can use the SharePoint Newsfeed app to access your newsfeed from your mobile device. This app is available on Windows Phone 8, iPhone, and iPad.

Managing your Office 365 subscription

You can manage your billing information, install or remove Office from additional PCs or Macs, and manage your installations of Office on other devices at any time.
  • Office 365 Home, Office 365 Personal, or Office 365 University: Go to www.office.com/myaccount and follow the on-screen instructions.
  • Other Office 365 plans: Log into your Office 365 account at login.microsoftonline.com to edit your profile as a user or manage your organization as an administrator.
If you have an active Office 365 Home subscription, you can share it with up to four members of your household. Each household member you share your subscription with can:
  • Use any of your available installs on their PCs, Macs, Windows tablets, or iPads.
  • Get an additional 20 GB of OneDrive storage.
  • Manage their own installs from their “My Account” page.
  • You can add members of your household to your subscription by logging in to www.office.com/myaccount and clicking Add user. In the dialog box that appears, enter the email address of the household member you want to invite to share your subscription and then click Send invite. To add more members, repeat the same steps.
  • The household member you sent an invite to will receive an email with the steps they need to follow to share the subscription. Once they have accepted and completed the sharing steps, they and the installs they are using will appear on your My Account page.
  • To stop sharing your subscription with a household member or remove a device they are using, log in to www.office.com/myaccount, click Remove (to stop sharing with member) or Remove device and confirm the action in the dialog box that appears.
Office 365 Home can be installed on up to five PCs or Macs, plus five tablets for use by your entire household. Office 365 Personal can be installed on one PC or Mac, plus one tablet, for use by one person. Office 365 University can be installed on up to two PCs, Macs, or tablets, for use by one person.
If you have installed Office on the maximum number of PCs, Macs, or tablets and want to use Office on a different PC, Mac, or tablet, you can deactivate a device from your subscription, by logging in to www.office.com/myaccount. You can then install Office on a new PC, Mac, or tablet.
The copy of Office on the PC, Mac, or tablet that was removed from the subscription will revert to reduced functionality mode, but you will not lose the documents that are saved locally on the original device.
Your Microsoft account can only have one active subscription. If you activate your Office 365 Personal or Office 365 University subscription before your Office 365 Home subscription expires, the remaining time on your Office 365 Home subscription will be converted to the Office 365 Personal or Office 365 University subscription (whichever you have chosen). However, you will only be allowed to install Office on as many devices as your new subscription plan allows for—1 PC or Mac, plus 1 tablet for Office 365 Personal, and up to 2 PCs, Macs, or tablets for Office 365 University. You will immediately lose the Office 365 Home benefits of installing Office on up to 5 PCs and/or Macs, and 5 tablets. You may choose to wait until your Office 365 Home subscription expires before activating your Office 365 Personal or Office 365 University subscription so you do not lose installs.
Your Microsoft account can only have one active subscription. If you activate your Office 365 Personal subscription before your Office 365 University subscription expires, the remaining time on your Office 365 University subscription will be converted to Office 365 Personal. However, you will only be allowed to install Office on as many devices as your new subscription plan allows for—1 PC or Mac, plus 1 tablet for Office 365 Personal. You may choose to wait until your Office 365 University subscription expires before activating your Office 365 Personal so you do not lose installs.
Your Microsoft account can only have one active subscription. You can either convert your Office 365 Home subscription to Office 365 Personal or Office 365 University, or you can wait until your current subscription expires before activating your Office 365 Personal or Office 365 University subscription. See above FAQ on What happens when I convert my subscription from Office 365 Home to Office 365 Personal or Office 365 University?
To uninstall Office:
  • Office 365 Home, Office 365 Personal, or Office 365 University: Go to www.office.com/myaccount. In the Current PC Installs section, click Deactivate. Then, to remove Office entirely, go to your PC's Control Panel and uninstall Office 365 Home. For Mac and iPad, follow the instructions on that device to uninstall an application.
  • Other Office 365 plans: Log in to your account at login.microsoftonline.com to manage your installations, including deactivating Office. If you want to remove Office applications completely from your computer, you must uninstall Office 365 from your PC's Control Panel.
Deactivating Office leaves the Office applications on your PC in read-only mode, which means that you can view documents but can't create new documents, edit them, or save them. To remove Office applications completely, you must uninstall Office from your computer using your PC's Control Panel.
There are several ways to get a back-up for your Office product:
  • Office 365 Home, Office 365 Personal, and Office 365 University customers can download or reinstall from office.com/myaccount.
  • You may order a DVD back-up copy for the latest release Office products for a fee. Visit www.office.com/backup for details.
  • If you are using an Office for business product, please see the Office 365 for business FAQ:
For more information on obtaining back-up copies visit, www.office.com/downloadoffice.
Back-up copies cannot be shipped to the following countries/regions:
Bhutan, Brazil, China, Cocos (Keeling) Islands, Cook Islands, French Southern and Antarctic Lands, Heard Island and McDonald Islands, Iraq, Jan Mayen, Kiribati, Libya, Micronesia, Myanmar, Nauru, Nepal, Niue, Palau, Pitcairn Islands, Saba, Samoa, Sint Eustatius, Timor Leste, Tokelau, Wallis and Futuna.
As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. Once your Office 365 subscription expires, the Office software applications enter read-only reduced functionality mode, which means that you can view or print documents, but you will not be able to create new documents or edit existing documents.
To return to full Office functionality, you can purchase a new subscription or a one-PC version of Office such as Office Home & Student 2013, Office Home & Business 2013, Office Professional 2013, from Office.com or any participating retailer. You could also return to using an older version of Office, or use the free Office Online on OneDrive for basic editing.
As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. Once your Office 365 subscription expires, the Office software applications enter read-only reduced functionality mode, which means that you can view or print documents, but you will not be able to create new documents or edit existing documents.
To return to full Office functionality, you can purchase a new subscription or a one-PC version of Office such as Office Home & Student 2013, Office Home & Business 2013, Office Professional, from Office.com or any participating retailer. You could also return to using an older version of Office, or use the free Office Online on OneDrive for basic editing.
Yes, if you're on an annual subscription, you will be notified before you're charged. If you are on a monthly subscription, you won't be notified. You will be billed monthly and can cancel online at www.office.com/myaccount at any time.

Billing and renewal

You will be notified before you’re charged when it’s time to renew an annual subscription. If you are signed up for a monthly subscription, your payment will be automatically debited each month and you won’t be notified in advance.
You can change your payment method or cancel your subscription at any time by signing in to www.office.com/myaccount with the Microsoft account that you used to set up the subscription.
Log in to www.office.com/myaccount to manage your billing options for your Office 365 Home or Office 365 Personal subscription.
  • Setting up auto-renew is the simplest way to ensure continued service for your Office 365 subscription. If you set up an annual subscription, you will be notified before you are charged.
    1. On the www.office.com/myaccount page, click Set up an auto-renew subscription.
    2. Select the annual or monthly purchase option.
    3. Click Buy, complete the purchase with your billing information, and then click Save.
  • Customers on a monthly subscription can switch to an annual subscription by following these steps:
    1. Go to http://office.microsoft.com/home.
    2. Select the annual (per year) purchase option.
    3. Click Buy now and complete the purchase with your billing information.
      Please note: You must sign in with the same Microsoft account which you used to set up your monthly subscription.
    4. Click Save. Once you have completed this process, your account will be automatically updated to annual billing.

Support and resources

You can contact Microsoft Support for questions on the subjects below.
  • Order Status
  • Billing
  • Download
  • Product key
  • Installation/de-installation
  • Product activation
Visit Microsoft Support for help on technical issues, including:
  • Installation/de-installation
  • Product activation
  • Product use
  • Technical assistance
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