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Public Folder HelpDesk
Provided by: kalmstrom.com Outlook Solutions
Product: Access, Excel, Outlook
Listing Type: Download
Rating: 4.6 of 5 stars (12 votes)

Organize support requests within Outlook

Helps support teams organize and work with help requests. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook Contacts or GAL. Open tickets are stored in Outlook and in an Access or SQL database, closed tickets only in database but can be searched and re-created in Outlook. Mail conversations can be tracked. Statistics tool and knowledge base. Allows for PDA integration. Supports Vista and the 2007 Office system.






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